Giant believes the Giant/Liv/Momentum retailer is an essential part of the cycling foundation. Competent bicycle retailers make the difference in creating a cyclist for life. Our family of retailers is ready to communicate our mutual commitment to the cycling lifestyle and its lifelong health benefits. Our promise to you; we are committed to your riding experience, there is no better way to service, fit, or impact the cycling experience with such emotion and sustainability than through an energized Giant/Liv/Momentum retailer.

Thank you for supporting a local business. Let’s ride!

All the best,
John ‘JT’ Thompson
General Manager – Giant Bicycle USA

Bicycles must be returned to your Giant retailer:

Bring your order, with proof of purchase, to the local Authorized Giant retailer who assembled your bike. You may be eligible for a full refund of the purchase price, not including initial shipping and handling charges (S&H) plus any applicable tax, so long as any such bicycle is like-new and undamaged.

To make a return for a refund, please follow these guidelines:

• Returns will be accepted within 14 days of invoice
• Items must be in like-new, unused condition and undamaged
• Proof of purchase is required
• Credit will be issued to original credit card used for purchase

Items ineligible for return:

• The item was not purchased from Giant Bicycle, Inc.
• The item was invoiced more than 14 days ago
• The item has been used
• The item is not in new condition
• The item was marked "final sale"
• The item was damaged by improper use or accident