We sell FUN at Giant Bicycles and want you to join our team!
Giant Bicycles is the exclusive distributor for Giant Manufacturing, the world’s largest manufacturer of performance bicycles under the brand names Giant, Liv, Momentum, and CADEX components; found at select specialty stores throughout America.
Our Newbury Park HQ, complete with a 10,000 sq/ft bike showroom, gym area, plus showers is close to fantastic bike routes where we host various company rides all year.
We also take care of our family with excellent benefits starting with covering 90% of medical premiums, a generous 401K plan, profit sharing opportunity, 12 days of paid holidays, and a discount on bicycles and accessories.
We’re also working to make a difference in planet and human health by supporting eco-friendly programs, promoting Diversity, Equity, and Inclusion initiatives, and supporting as many bicycle programs focused on getting more people on bikes and working to create safer bicycle routes across the US.
If all of this sounds good to you, check out these great jobs. Together, let’s make the world a better place!
AFTER SALES TECHNICAL REPRESENTATIVE (Newbury Park, CA)
The After Sales Tech Rep is responsible for working with retailers, the sales team, and consumers, in order to answer technical questions related to Giant and Liv, branded products. This position is also responsible for processing warranty claims and after sales service related orders. For a detailed job description CLICK HERE.
CONSUMER SUPPORT SPECIALIST (Newbury Park, CA)
The Consumer Support Specialist is directly responsible for all aspects of the consumer service function of Giant’s B2C sales portal -- ensuring consumers are engaged with Giant and have an excellent experience with Giant’s online platforms. Responsibilities include engaging consumers via email, phone, social media and Live Chat. In addition, the Consumer Support Specialist will assist with consumer feedback on Giant and Liv products. For a detailed job description CLICK HERE.
CREDIT COLLECTIONS REPRESENTATIVE (Newbury Park, CA)
Execute Company AR collection function to ensure effective cash flow and open customer balances. Supports Credit Manager to achieve company collection goals. Manage a collections territory; assign credit limits to new and existing accounts. Collect past due payments while exhibiting professional and effective communication skills for optimal outcome. Work with sales to maximize the flow of product while reducing AR risk. For a detailed job description CLICK HERE.
E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE (Newbury Park, CA)
The E-Commerce Customer Service Representative is responsible for all aspects of the sales and customer service of Giant’s WebLink (e-commerce) online sales portal. Responsibilities include processing orders, returns, and payment refunds. In addition, the E-Commerce Customer Service Rep will be an active Live Chat agent and manage all e-commerce related consumer inquiries. For a detailed job description CLICK HERE.
GLOBAL CATEGORY MANAGER (Newbury Park, CA)
Lead and manage the product development process for a category of bicycle products from concept to first delivery. Key responsibilities include identifying market trends and consumer needs, developing product strategy and roadmaps, and executing product development from start to finish which includes, but is not limited to; communicating and executing the responsible product range to internal and external teams, selecting product specifications, assisting on color and graphic art files, interacting with suppliers and manufacturing as directed, and adhering to global product guidelines and processes. For a full job description CLICK HERE.
E-BIKE AFTER SALES TECHNICAL REPRESENTATIVE (Newbury Park, CA)
The E-bike After Sales Technical Representative is responsible for working with retailers and the sales team in order to answer technical questions related to Giant and Liv E-bike products. This position is also responsible for processing warranty claims and after sales service related orders. For a detailed job description CLICK HERE
PURCHASING IMPORT COORDINATOR (Newbury Park, CA)
Responsible for collecting import documentation and customs clearance for overseas shipments. Track and manage inbound traffic; Coordinate delivery of vendor shipments to warehouses. Load and maintain purchase order status information in computer system. Assist with entering warranty purchase orders into system. Support Sr. POS Manager with select reporting duties. For a detailed job description CLICK HERE.
INSIDE SALES REPRESENTATIVE (Newbury Park, CA)
The Inside Sales Representative proactively contacts assigned Giant and Liv customers on a regular basis as part of Giant’s rep partnership team. They provide sales and related customer service functions in order to build a relationship with Giant’s customers to the best level possible. For a detailed job description CLICK HERE.
ITEM DATA SPECIALIST (Newbury Park, CA)
The Item Data Specialist (IDS) is responsible for maintaining item details across all digital platforms; working closely with Product, Purchasing, Sales, and E-Commerce departments to ensure item details are up to date. The IDS is a critical role to ensure product launches and promotions are effectively activated. This role is responsible for ensuring the ERP system has correct pricing, item attributes, images, and item descriptions. Project management skills, bicycle knowledge or the aptitude to learn are essential for this position. For a detailed job description CLICK HERE.
SOFTWARE ENGINEER (Newbury Park, CA)
The Software Engineer is skilled and experienced to be responsible for managing the development of the MS Dynamics AX 2009 ERP system, Enterprise Portal, E-commerce, integration and other platforms. In addition, will provide Business Intelligent data management and partner with 3rd party product and service providers in support of Giant applications and projects. Support internal users and external customers such as the sales team and bicycle retailers. For a detailed job description CLICK HERE.
SPORTS MARKETING DEMO SUPPORT - TECH (Newbury Park, CA)
The primary responsibility of the Sports Marketing Tech is to 1) Build, maintain, and prepare bike fleet for Demo, GRA, Media / Marketing initiatives and events, 2) Driving, setup, and maintenance support of various demo vehicles, 3) Warehouse inventory support of bike fleet, demo / event items, and Sports Marketing (Sortly) inventory items, 4) Support and Execution of various Marketing Initiatives. For a detailed job description CLICK HERE.
Giant Group USA is committed to fostering a diverse workforce and maintaining for all employees. From recruiting practices, to pay and benefits, promotions, and all other aspects of employment with us, an environment of equity is of the utmost importance.
These positions are for serious inquiries only. The requirements listed in our job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed we encourage you to apply. Your experience refers to paid and unpaid experience, including volunteer work, which helps build the competencies, knowledge, and skills that translates directly to our openings. Applying gives you the opportunity to be considered. Please send your cover letter with a resume to firstname.lastname@example.org, and enter into the subject line which position you are applying for.
NO PHONE CALLS, PLEASE.