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Only helmets damaged in a bicycling accident (i.e. crash) are eligible for replacement under the Helmet Replacement Program.

Helmet Replacement Program

If you are involved in an accident, you may obtain a replacement, or similar equivalent helmet, from Giant Bicycle, Inc. through our Helmet Replacement Program.

Securely package and ship your damaged helmet alongside the following information:

  1. A copy of your dated Giant Retailer's cash-register receipt
  2. A letter description, police report, or injury report describing the accident that damaged your helmet
  3. Postmarked check for $20 - $35.00 USD
    1. Helmets MSRP $64.99 and below - $20.00
    2. Helmets MSRP $65.00 and above - $35.00

Please make your Replacement Helmet check payable to:

Giant Bicycle, Inc.

Customer Service Dept.

3587 Old Conejo Rd.

Newbury Park, CA 91320


Our Helmet Replacement Program is only available to U.S. Customers who have had their helmet damaged due to accident (i.e. crash) related damage. Replacement helmets can only be shipped to an address within the United States.

Please never wear a helmet that’s been damaged by involvement in an accident.