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POSITION: E-bike Service Tech Representative

REPORTS TO: E-Bike & Service Manager

Job Summary:

The E-bike Service Tech Representative is responsible for actions (E-bike service at our best retailers, demo experiences, education, storytelling, and some sales) that attract/drive consumers and retailers to purchase products and services from our E-bike brand portfolio. The E-bike Service Tech Representative will collaborate with the E-bike Business Manager, US Service Supervisor, Regional Sales Managers, Account Executives, Retail Services Executive, Key Retailers and regional Ambassadors in developing an engagement plan which maximizes service/sales results and quality experiences for riders and retailers. You are a key field agent that is ultimately focused on the sales and service development of E-bikes within our retail network and consumers.

Essential Duties and Responsibilities:

Sales and Service Market Development:·

  • Implement a services cafeteria plan while visiting and interacting with Giant/Liv Retailers and Consumers.  Providing both for profit and warranty services, implementing service training, and improving the service outlook for retailers and consumers alike
  • Implement experiences and storytelling to strengthen and support key retailers which are identified by the team to create the greatest E-bike service/sales impact
  • Plan, execute and promote key regional events and demos to generate product sales by selling local retailer E-bike inventory and/or E-comm inventory
  • Train retailers on Giant USA bicycle and gear brands by conducting retail training sessions in key markets
  • Provide timely input on key E-bike market development opportunities, E-bike cycling trends, and consumer E-bike buying behavior

Service Platform Development:

  • Collaborate with E-bike Business Manager, the US Service Supervisor, and Regional Sales Managers to identify potential service opportunities in key markets to drive E-bike experience selling - test it, buy it, service it!
  • Provide training and tips on how to service, assemble, and maintain E-bike demo bikes focused on safety & features; help our retailers service and sell our brands
  • Conduct comprehensive bike set up clinics for retail staff focused on proper bike fit and E-bike set up to help our retailers sell more product
  • Provide best practice service and sales techniques for retailers to improve service outcomes, increase demo traffic, initiate bicycle sales and add-on opportunities, and improve just in time service options
  • Collaborate with our retailers to improve the quality of E-bike service and sales events by inviting local companies, ambassadors, and key guests

Vehicle Maintenance and Transportation:

  • Drive dedicated vehicle to events safely and in a timely manner to attract riders to our brand with this rolling development center
  • Perform all necessary security precautions with vehicle and products
  • Perform daily maintenance and safety checks dedicated to this company vehicle
  • Wash truck and vehicle prior to event set-up with the intention of driving consumers to our brand
  • Keep up-to-date inventory of items carried in the vehicle as this inventory is your key tool to sell
  • our brands
  • Maintain a clean and organized demo space both on the road and in the Giant office
  • Conform to federal HOS laws including maintaining a log book and observing work/rest requirements

Sports Marketing and Events:

  • Assemble and maintain fleet of bikes
  • Maintain bike fleet maintenance log
  • Maintaining high standards of organization and personal appearance
  • Coordinate logistics of event including applications, permits and fees
  • Set-up and tear-down event activation assets

Qualifications:

  • 3+ years’ experience in bicycle industry including sales & bicycle mechanic experience, E-bike knowledge and experience a huge plus
  • A clean driving record with no history of DUI
  • Comfortable with travel and time away from home
  • Strong organization and prioritization skills; proven ability to work cross-functionally to accomplish
  • objectives
  • Ability to work independently as well as the ability to thrive in a team environment
  • Ability to quickly solve multiple problems on-site without becoming flustered
  • Strong oral and written communication skills
  • Advanced bicycle handling skills
  • Able to lift up to 100lbs

Travel:

  • Domestic 75%-85% (Southern CA, Ventura County South)

E-BIKE SERVICE TECH REPRESENTATIVE (Southern California) / Annually $58k ($39k base / $19k Comm)

Giant Bicycle, Inc. follows Federal, State, and local guidelines to provide a safe and healthy work environment— including safety protocols to fight the COVID-19 pandemic.  All employees at Giant are required to provide proof of COVID-19 vaccination.  Requests for exceptions to Giant’s vaccination policy are reviewed for sincerely held religious beliefs or medical/disability reasons.

Qualified candidates, please send your cover letter with a resume to hr@giantbicycle.com