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For orders placed at a Giant retailer, please contact your retailer. For web orders, please fill out our contact form.

If you're inquiry is regarding a warranty-related issue or return, please read our dedicated service pages below before getting in touch as it may provide an answer.

When sending us an inquiry about your order, please always include your order number to speed up the process.

Please note we are unable to assist with mechanical issues or warranty-related matters without being able to physically assess the bicycle - please visit your local Giant retailer who will be able to assist you in resolving the issue.

Warranty Information

To learn about our Warranty Policy, please visit our dedicated warranty page or visit your local Giant retailer.

How are returns handled?

To learn about our Return Policy, please visit