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Contact

For orders placed at a Giant retailer, please contact your retailer.

For web orders, fill out our contact form - if you're inquiry is regarding a warranty claim or warranty-related issue, please read our dedicated warranty page before getting in touch as it may provide an answer.

When sending us an inquiry, always include your order number and/or frame number of the bicycle - this will speed up the process.

Please note we are unable to assist with mechanical issues or warranty related matters without being able to physically assess the bicycle - please visit your local Giant retailer who will be able to assist you in resolving the issue.