Contact Comfort Neutral

We have Click & Collect locations all around the country for your convenience, once a Click & Collect order is placed the processing begins immediately.

Orders will be shipped through our local carriers and most orders should be available for collection within 7-10 business days depending on location. You will receive an e-mail after your order has shipped to your dealer. The order may be split shipping depending on inventory availability. This will not increase any applicable shipping charges, but may increase the amount of time it takes to receive your entire order.

We accept VISA & MasterCard as forms of payment.

What are the shipping restrictions?
At this time we only ship customer orders to authorised retailers located in New Zealand. If you are located in another country please check with your local retailer for product offerings and availability.

To view our full Terms & Conditions of Sale please visit here.

For all orders placed through our website, you'll have 30 days following purchase to return any unwanted items if you've changed your mind. Please read our Terms & Conditions of sale which contains our full Return Policy before returning any products to us.

All returns must have an accompanying Returns Form.

Please visit our store finder to locate your nearest Giant/Liv retailer.

We strive to support independent retailers who in turn represent our brand at all levels.
Unfortunately, we are not able to have a retailer in every community.

Why pick up in store?

We believe the Giant/Liv retailer is an essential part of the cycling foundation. Competent bicycle retailers make the difference in creating a cyclist for life. Our family of retailers is ready to communicate our mutual commitment to the cycling lifestyle and its lifelong health benefits. Our promise to you; we are committed to your riding experience, there is no better way to service, fit, or impact the cycling experience with such emotion and sustainability than through an energised Giant/Liv retailer.

Thank you for supporting a local business. Let's ride!