To help resolve any Warranty and product-related issues that you may have as fast as possible, we've put together a list of frequently asked questions - please take the time to read the FAQ's below before reaching out to us directly.
If you can't find the answer here - please contact your local Authorised Giant or Liv Retailer. Your local Authorised Retailer is extremely knowledgeable with vast experience of our products and in the majority of cases they will be able to resolve the issue or answer your question quickly.
Please note that if you have a question that requires a physical inspection, we cannot answer this via our social media channels or email so please take your bicycle, gear item or component back to your local Authorised Retailer for them to examine.
We also ask that any questions relating to quality, function or setup that you talk to your local Authorised Retailer because these tend to need a hands-on approach to find a satisfactory answer or solution.
What is the warranty on my Giant or Liv bicycle?
Please refer to your Owner’s manual - depending on the year you purchased your bicycle and depending on which model you have will dictate what your warranty is.
Please visit this link for the current Giant & Liv Bicycle Owner’s Manual for New Zealand.
If you are unsure please consult your local Authorised Retailer.
How do I make a warranty claim?
With all warranty claims please take your bicycle or gear item to your local Authorised Retailer with the proof of purchase - all claims must be made through an Authorised Retailer.
I am unhappy with the quality of my Giant bicycle - what can I do?
We are of course disappointed to hear this but in our experience if you take your bicycle back to your local Authorised Retailer, we will make every effort to address the matter and come to a satisfactory resolution for you.
If my bicycle frame is replaced under warranty - will I receive the same frame?
We will endeavour to replace like for like but cannot always guarantee we will be able to replace with the exact frame in its original colour way. We will, of course, replace with the best available option to the same specification or better but this does mean from time to time that colour ways may differ from the original.