GIANT WARRANTY

Please make note of the model name and serial number of your Giant bicycle.

You will find the frame number of your Giant bicycle on the seat tube, under the top tube, near the bottom bracket shell (crankset housing), on the underside of the bottom bracket shell or on the left rear dropout (rear hub).

In case of difficulties, check with your Authorised Giant Dealer to determine the location of the serial number on your bicycle. Keep your proof of purchase for reference; this record will also help you with any police investigation or insurance claim.

This warranty applies only to bicycles and framesets purchased new from Giant Group’s online websites, or an Authorised Giant / Liv Dealer and assembled by that dealer at the time of purchase.

Giant Bicycle, Inc., does not guarantee individual records of serial numbers. If there is a loss or theft, your personal records will be needed. Please make sure to keep your proof of purchase in case a warranty case needs to be registered.

Giant warrants for the original owner under limited conditions that the frame, rigid fork, original component parts, rider gear or service gear of each new Giant product (Giant, Liv, Momentum) including E-bikes and Giant brand framesets to be free from defects in material and workmanship for the below specified periods. This warranty applies only to bicycles, framesets and gear originally purchased new from, and assembled by, an Authorised Giant Dealer or Giant Group’s online webstores.

Please make note of the model name and serial number of your Giant bicycle.

You will find the frame number of your Giant bicycle on the seat tube, under the top tube, near the bottom bracket shell (crankset housing), on the underside of the bottom bracket shell or on the left rear dropout (rear hub).

In case of difficulties, check with your Authorised Giant Dealer to determine the location of the serial number on your bicycle. Keep your proof of purchase for reference; this record will also help you with any police investigation or insurance claim.

This warranty applies only to bicycles and framesets purchased new from Giant Group’s online websites, or an Authorised Giant / Liv Dealer and assembled by that dealer at the time of purchase.

Since November 1st, 2022
Registered bicycles are eligible for Second Owner Warranty Extended Benefits.

• A registered bicycle is one that has been registered online by the original owner within 90 days of purchase.
• Registration must be completed via the Giant website.

Starting September 20th 2025
Select registered E - Bicycles will qualify for 5-Year E-Bike Support, offering extended service and technical assistance for eligible models.

• A qualifying E- Bicycle is one that has been registered online by the original owner within 30 days of purchase.
• Registration must be completed via the Giant website.

Also known as 3rd-party components, including suspension forks, rear shock, and groupset, shall be covered exclusively by the stated warranty of their original manufacturer.

Warranty for 3rd-party components and or parts, is covered by the warranty guidelines of the original brand. Your Authorised retailer will be able to advise you on this at the time of making a claim.

For second owners to be eligible for our Second Owner Warranty, we require the original receipt, a copy of the bike registration confirmation email and a bill of sale from the original owner.

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective frames, parts or components with those of equal or greater value at the sole discretion of Giant. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable unless the bicycle is registered. In no event shall Giant be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

The above warranty, or any implied warranty, does not cover:

• Normal wear and tear on parts such as tyres, chains, brakes, cables and gearwheels in situations where there are no assembly or material defects.
• Improper maintenance, assembly or installation.
• Corrosion
• Modifications from the original condition.
• Use of the bicycle for abnormal, competition, and / or commercial activities or for purposes other than those for which the bicycle was designed.
• Damage caused by failing to follow the owner’s manual.
• Damage or failure due to accident, neglect, abuse or abnormal and excessive misuse.
• Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold.
• Paint finish and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or events, or as a result of exposing the bike to, or riding the bike in, severe conditions or climates.
• Except as is provided by this warranty and subject to all additional warranties, Giant and its employees and agents shall not be liable for any loss or damage whatsoever (including incidental and consequential loss or damage caused by negligence or default) arising from or concerning any Giant product

Giant makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose are limited in duration to that of the express warranties stated above.

Any claim against this warranty must be made through an Authorised Giant Dealer or distributor. The purchase receipt or other proof of the date of purchase is required before a warranty claim may be processed.

Claims made outside the country of purchase may be subject to fees and additional restrictions.

Warranty duration and details may differ by country. This warranty gives you specific legal rights, and you may also have other rights which may vary from place to place. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

If you wish to start a warranty claim, please take the bicycle (along with the proof of purchase) to your local Giant retailer. All warranty work has to be through a Giant authorised retailer, so they can advise on the best course of action to getting your issue resolved.

You just need to take your proof of purchase, along with your bike, to your local Giant retailer. We’d advise contacting the retailer where you purchased the bike in the first instance.

Unfortunately, we are unable to diagnose any issues without physically inspecting the bike itself, therefore it will need to be taken to a Giant retailer in order for a warranty claim to proceed.

We always recommend contacting the retailer where you purchased the bike from as the original contract of sale is between yourself and them.

No, if a warranty case is approved, we will provide replacement part/s free of charge and the needed labour.

Any components not manufactured by Giant (Such as Shimano or SRAM drivetrain parts, for example) are covered by their original manufacturer and not through Giant. You can contact your Giant retailer of purchase for assistance in the first place. Please note, warranty decisions cannot be made over the phone or via email, so the manufacturer will need to inspect the part before any decision can be made.