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Right of Withdrawal & Returns Policy

Cancelations & Returns

Exercise Your Right Online: If you are a consumer in the EU, you have the right to withdraw from this contract within 14 days without giving any reason. To ensure you can withdraw as easily as you made your purchase, please use our form below.

Withdraw from contract here

How it works: This function allows you to confirm your Name, Order Number, and Contact Details.

If you are logged into your account, these details will be automatically pre-filled for you. 

Local Return Instructions

Once you have confirmed your withdrawal using the tool above, please follow these steps for {Country_Name}:

If your order has NOT been shipped yet:

  • Order Status: Your submission will be processed as a cancellation.
  • Next Steps: No further action is required. We will stop the shipment or processing of your order and issue your refund within 14 days.

If your order has already been shipped:

  • Return Window: You have 14 days to return the physical goods after notifying us of your withdrawal.
  • Bike Return Method: {Local_Method_Description} (e.g., 'Please return your bicycle to the {Delivering_Dealer_Name} where you collected it' or 'Request a courier collection via {Courier_Service_Name}').
  • Non-Bike Products Return Method: {Local_Method_Description} (e.g., 'Drop off your parcel at a {Courier_Service_Name} Parcelshop' or 'Apply the provided free returns label').
  • Return Shipping Cost: {Local_Cost_Description} (e.g., 'Free for gear' or '{Currency_Symbol}{Price} for bike collection').

Product Handling & Diminished Value

Original Condition: Items should be returned in their original packaging with all accessories (pedals, manuals, etc.) and tags attached.

You have the right to inspect and test your purchase to establish its nature, characteristics, and functioning, similar to what is allowed in a physical shop.

Assembly: You may assemble the bicycle for testing purposes. However, you are liable for any diminished value resulting from handling beyond what is necessary (e.g., scratches, tire wear, or dirt).

Exclusions: We cannot accept returns for:

  • Personalised products.
  • Bicycles with an Integrated Seat Post (ISP) that has been cut to your measure.
  • Hygiene items (e.g., undergarments) once opened.

Refunds

We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notification. We may withhold the refund until we have received the goods back or you have provided proof of return.

Alternative Contact

While we recommend using our online tool for faster processing, you may also withdraw by contacting {Customer_Support_Email}.