The following limited warranty applies to all current Giant & Liv bicycles manufactured from 2012 onwards. For 2011 and older model bicycles, please consult your owner's manual or contact Giant or your Authorised Giant Retailer for the applicable warranty information.

Giant warrants for the original owner only the frame, rigid fork, or original component parts of each new Giant brand bicycle to be free from defects in material and workmanship for the following specified periods:

Warranty of lifetime:

The bicycle frame, except on models intended for downhill purposes.

Warranty of ten years:

Rigid forks

Warranty of three years:

Frames on models intended for downhill purposes

Warranty of two years:

Giant branded wheels
Electric bike unit components (motor, battery etc)
Giant Dropper seatposts

Warranty of one year:

Paint finish and decals.


All other original parts, including rear shock linkages, but excluding non-Giant brand parts, suspension forks, and rear shock absorbers. (All non-Giant brand parts, suspension forks, and rear shock absorbers shall be covered exclusively by the stated warranty of their original manufacturer.)

REQUIRED ASSEMBLY WHEN PURCHASED

This warranty applies only to bicycles and framesets purchased new from an Authorised Giant Retailer and assembled by that retailer at the time of purchase.

LIMITED REMEDY

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Giant. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. In no event shall Giant be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

EXCLUSIONS

The above warranty, or implied warranty, does not cover:

Normal wear and tear on parts such as tyres, chains, brakes, cables and gearwheels in situations where there are no assembly or material defects.

Bicycles serviced by other than an Authorised Giant Retailer.

Modifications from the original condition.

Use of the bicycle for abnormal, competition, and/or commercial activities or for purposes other than those for which the bicycle was designed.

Damage caused by failing to follow the owner's manual.

Paint finish and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or events as a result of exposing the bike to, or riding the bike in, severe conditions or climates.
Labour charges for part replacement or changeover.

Except as is provided by this warranty and subject to all additional warranties Giant and its employees and agents shall not be liable for any loss or damage whatsoever (including incidental and consequential loss or damage caused by negligence or default) arising from or concerning any Giant bicycle.

Giant makes no other warranties, express or implied. All implied warranties including the warranties merchantability and fitness for a particular purpose are limited in duration to that of the express warranties stated above.

Any claim against this warranty must be made through an Authorised Giant Retailer or distributor. The purchase receipt or other proof of the date of purchase is required before a warranty claim may be processed.

Claims made outside the country of purchase may be subject to fees and additional restrictions.

Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and you may also have other rights which may vary from place to place. This warranty does not affect your statutory rights.

Frequently Asked Questions

If you wish to start a warranty claim, please take the bicycle (along with the proof of purchase) to your local Giant retailer. All warranty work has to be through a Giant authorised retailer, so they can advise on the best course of action to getting your issue resolved.

You just need to take your proof of purchase, along with your bike, to your local Giant retailer. We’d advise contacting the retailer where you purchased the bike in the first instance.

Unfortunately, we are unable to diagnose any issues without physically inspecting the bike itself, therefore it will need to be taken to a Giant retailer in order for a warranty claim to proceed.

Yes, any Giant retailer can perform a warranty repair or replacement. However, we would always recommend contacting the retailer where you purchased the bike from as the original contract of sale is between yourself and them.

If a warranty case is approved, we will replace the part(s) free of charge. However, this does not cover any labour charges accrued in changing over the parts. Please note, labour charges are applied at the discretion of the individual retailer and not by Giant UK, so please speak to the retailer before conducting any work if you are concerned about this.

Any components not manufactured by Giant (Such as Shimano or SRAM drivetrain parts, for example) are covered by their original manufacturer and not through Giant. You can contact your Giant retailer of purchase for assistance in the first place. Please note, warranty decisions cannot be made over the phone or via email, so the manufacturer will need to inspect the part before any decision can be made.

Find Your Local Giant Retailer