These terms & conditions apply to bike sales directly through Giant online. These terms do not apply to in-store purchases - please refer to your retailer for their terms & conditions of the sale.
In order to protect your interests you should read these Conditions carefully before placing an order with us.
If you require any changes to these Conditions you should ask us to put these in writing.
1.1 In these Conditions the following expressions have the following meanings unless inconsistent with the context:
“Click and Collect” the process by which you order Goods from the Site to collect from the Giant Dealer in store;
“Conditions” these terms and conditions; “Contract” any agreement for the sale and purchase of Goods from us to you in accordance with Condition “Cooling Off Period” means as described in Condition 8.1;
“Custom Fit Products” those Goods which by their nature and design must be tailored and adjusted to your specific requirements;
“Delivery Address” the address for delivery of the Goods within the United Kingdom as set out in the Order Acknowledgment or as may have been agreed between you and us in writing from time to time;
“Finance” the process by which you pay for the Goods by entering a credit agreement with the Finance Company;
“Finance Company” a third party who enters into a credit agreement with you in order to provide credit to you to purchase the Goods;
“Giant Dealer” a member of our dealership network including Giant branded stores;
“Goods” all goods supplied by us to you under the Contract; “Home Setup” the process by which you order Goods from the Site for the Giant Dealer to deliver to you and for the Giant Dealer to carry out the setup of the bicycle;
“Home Setup Fee” a fee charged by us to you, in addition to the Price, for the Giant Dealer to deliver the Goods by Home Setup;
“we”, “us” or “our” Giant U.K. Limited, registered in England and Wales under number 2167762, whose principal place of business and registered office is Charnwood Edge Business Park, Syston Road, Cossington, Leicestershire LE7 4UZ, email@example.com “Working Day” any day from Monday to Friday other than a statutory holiday or public holiday in England; and “you” or “your” the person who has accepted these Conditions.
1.2 References to any statute or statutory provision include, unless the context otherwise requires, a reference to the statute or statutory provision as modified or re-enacted and in force from time to time and any subordinate legislation made from time to time under the relevant statute or statutory provision.
1.3 References to persons include natural persons, firms, partnerships, companies, corporations, associations and organisations (in each case whether or not having separate legal personality).
1.4 Words in the singular include the plural and words in the plural include the singular.
1.5 Any reference to “writing” includes communications by post, facsimile and e-mail but excludes text messages.
1.6 The headings to Conditions do not affect the meaning and interpretation of these Conditions.
1.7 Any phrase introduced by the term “include”, “including”, “in particular” or any similar expression is illustrative and does not limit the sense of the words preceding that term.
2. Basis of Contract
2.1 These Conditions shall apply to the sale by us of all Goods purchased by you.
2.2 Each Contract shall be made when we issue an Order Acknowledgement to you by e-mail and not before.
2.3 We shall not be responsible for any promises or claims concerning the Goods which are not made by us, our employees or agents.
2.4 Any error or omission in any information or document issued by us shall be liable to correction provided that such correction does not materially affect the Contract.
2.5 We may, from time to time and without notice, change the Goods in order to comply with any applicable statutory requirements provided that such changes do not materially affect the nature or the Price of the Goods or where applicable the Home Setup Fee.
2.6 If Goods ordered by you are not available we shall contact you and cancel your order and any sums you have already paid to us in respect of the Goods shall be refunded to you. In the event that we are unable to contact you within 10 Working Days the Contract will be deemed cancelled and any sums you have already paid to us in respect of the Goods shall be refunded to you. Where Goods have been ordered by Finance, your original order will be cancelled and any sums already paid by you will be refunded directly by the Finance Company.
3.1 The Price, and where applicable the Home Setup Fee, to be paid by you is that displayed on the Site as at the time when your order is received by us.
3.2 In the event that we discover a genuine error in the Price for the Goods ordered by you as displayed on the Site or where applicable the Home Setup Fee, unless the Goods have been ordered by Finance, we shall notify you as soon as possible providing you the option of either reconfirming the order at the correct Price or cancelling the order. If we are unable to contact you for the purposes of this Condition 3.2 within 10 Working Days or if you fail to either reconfirm or cancel the order within this period, your order shall be deemed cancelled and where you have already made payment for the Goods this shall be refunded to you in full. Where Goods have been ordered by Finance, your original order will be cancelled and any payment already made by you will be refunded directly by the Finance Company.
3.3 All Prices and where applicable the Home Setup Fee are quoted inclusive of VAT.
3.4 The Price is exclusive of the costs of delivery and where applicable the Home Setup Fee, the costs of which shall be charged in addition to the Price and will be as displayed on the Site at the time your order is received by us.
4.1 Payment for the Goods shall be due at the time of order placement and payment can be made by one of the following credit or debit cards: MasterCard, Visa, and American Express, or via PayPal or by using Finance. Under Home Setup, where payment is made by Finance, the Delivery Address must be your home address.
4.2 Unless due to our fault, if payment for the Goods has not been received in full and in cleared funds within 7 Working Days of order placement we shall be entitled at our option and without liability to you to cancel your order by notice to you in writing.
4.3 Payments for Goods shall only be accepted in sterling. Unless otherwise agreed in writing any payment received from you in any other currency will not be deemed to be payment for the Goods in question.
5.1 The packaging of the Goods shall be entirely at our discretion. We shall have the right to pack all the Goods in such manner and in such quantities as we think fit and we shall not be obliged to comply with any packaging requests or instructions from you.
6.1 Any order that is under £50.00 is subject to a £5.00 delivery charge, payable by you at the time of payment for the Goods in accordance with Clause 4.
6.2 The Goods shall be delivered:
6.2.1 where ordered by Click and Collect, when they have been collected by you from the Delivery Address, which shall in all circumstances be the premises of a Giant Dealer. We shall notify you by email that the Goods are available for delivery;
6.2.2 where ordered by Home Setup, when they are delivered to you by a Giant Dealer at the Delivery Address. We shall notify you by email that the Goods are available for delivery and a Giant Dealer will contact you to arrange delivery.
6.3 We shall reasonably endeavour to deliver the Goods within 4 to 5 Working Days of the Order Acknowledgement (“the Anticipated Delivery Date”), but we shall not be held responsible for any delays in delivery caused by circumstances beyond our reasonable control. If delivery is delayed for more than 30 days after the Anticipated Delivery Date you shall be entitled to cancel the Contract and recover your reasonable losses from us.
6.4 We shall have the right to deliver Goods in instalments.
6.5 Upon delivery of the Goods you shall be required to present to the Giant Dealer the following:-
6.5.1 the Order Acknowledgment;
6.5.2 where you have paid for the Goods by PayPal or by Cyclescheme, photographic identification - valid photo passport or photo drivers license only;
6.5.3 where you have paid for the Goods by card, photographic identification - valid photo passport or photo drivers license only; and
126.96.36.199 the original payment card bearing the same name as the name on the order confirmation and on the photographic identification and matching the last 4 card digits and card expiry date
6.5.4 where you have paid for the Goods by Finance:-
188.8.131.52 a copy of the credit agreement entered into between you and Finance Company to purchase the Goods; and
184.108.40.206 a copy of either your valid driver’s licence (both photo identification and paper halves) or a copy of your valid passport; and
220.127.116.11 either a bank statement or utility bill no less than 3 months old as proof of your address e.g. utility bill (this must be the same address as set out in the credit agreement). The Giant Dealer will take a copy of these to be stored for 90 days.
6.5.5 where you have paid for the Goods by STS Buy a Bike Scheme:-
18.104.22.168 the order acknowledgement; and
22.214.171.124 your unique employee number found on your payslip; and
126.96.36.199 a copy of either your valid driver’s licence (both photo identification and paper halves) or a copy of your valid passport
6.6 If you fail to take delivery of the Goods within a period of 15 Working Days of our written notification that delivery can take place the Goods will no longer be available for delivery. Unless your failure to take delivery of the Goods is due to our fault, we shall be entitled to store the Goods until actual delivery and charge you for the reasonable costs of storage (including insurance) and redelivery. You must call us on +44 (0) 844 245 9030to arrange re-delivery to the Giant Dealer and collection from the Giant Dealer’s Delivery Address (in the case of Click and Collect) or delivery by the Giant Dealer to you at the Delivery Address (in the case of Home Setup).
6.7 Unless we agree to a longer time period in writing you must advise us of any damage to the Goods which is apparent on delivery or any shortage of the Goods in writing within 14 Working Days following delivery.
6.8 On delivery it is your responsibility to ensure that the total number of packages signed for is the same as the number of packages delivered.
7. Risk and Title of Goods
7.1 Risk of damage to or loss of the Goods shall pass to you:
7.1.1 at the time of delivery; or
7.1.2 if you wrongfully fail to take delivery then risk shall pass to you at the time when we have tendered delivery of the Goods, but you shall not be responsible for any damage to the Goods caused by our negligence.
7.2 Ownership of the Goods shall pass to you on delivery.
8.1 Unless the Goods have been personalised or otherwise made to your specification or by the reason of the nature of the Goods cannot be returned (including without limitation Custom Fit Products) you may cancel the Contract at any time after you place your order up to 28 days from the day of delivery of all of the Goods (“Cooling Off Period”). We will confirm to you if the Goods are Custom Fit Products by placing a notice on the Site prior to the Contract being formed.
8.2.2 keep the Goods in your possession and take reasonable care of them before you return them to us; and
188.8.131.52 return the Goods to us at your own cost;
184.108.40.206 under Click and Collect return the Goods to the Delivery Address or;
220.127.116.11 under Home Setup return the Goods to the Giant Dealer whilst at the Delivery Address delivering the Goods or return the Goods to the Giant Dealer in-store.
8.3 If you cancel the Contract under Condition 8.1 during the Cooling Off Period, we will, subject to Conditions 8.4 and 8.5, refund the Price, and where applicable the Home Setup Fee, within 14 days from the date:-
8.3.1 we receive the Goods back from you in accordance with Clause 18.104.22.168; or
8.3.2 under Click and Collect you return the Goods to the Delivery Address in accordance with Clause 22.214.171.124; or
8.3.3 under Home Setup you return the Goods to the Giant Dealer whilst at the Delivery Address delivering the Goods or return the Goods to the Giant Dealer in-store in accordance with Clause 126.96.36.199.
8.4 Where you fail to return the Goods to us or the Delivery Address or where you return the Goods at our expense we shall, where appropriate, be entitled to make our own arrangements for collection of the Goods and shall in either case be entitled to either deduct the direct costs of collection or return from any refund due to you under Condition 8.6 or recover such costs from you as a debt from you to us.
8.5 Where :
8.5.1 the value of the Goods has been reduced as a result of the handling and/or use of the Goods beyond what is necessary to establish their nature characteristics and functioning; or
8.5.2 you fail to take reasonable care to ensure that we receive the Goods and to see that they are not damaged in transit we may either deduct an amount equal to any loss in value of the Goods from any refund due to you under Condition 8.6 or recover such amount from you as a debt from you to us.
8.6 Contracts may only be cancelled outside of the Cooling Off Period with our agreement and on the basis that you will pay to us a sum equivalent to any damages, charges and expenses reasonably incurred by us as a result of the cancellation.
9. Complaints, Warranties and the Return of Goods
9.1 We warrant to you that any Goods purchased from us through our Site will, on delivery, be free from material defects in materials or workmanship.
9.2 If you make a claim of damaged or defective Goods under the warranty provided at Condition 9.1 we ask that:
9.2.2 you give us or a Giant Dealer a reasonable opportunity to inspect the Goods in the same condition as they were after discovery of the defect and at our option either return the Goods to us at your cost, or alternatively allow us or a Giant Dealer to collect the Goods, for examination to take place at our premises or the premises of the Giant Dealer. The reasonable cost of packaging and carriage of Goods returned by you will be reimbursed by us if the Goods are found to be damaged or defective and you shall be liable to pay us for any reasonable costs incurred by us collecting Goods found not to be defective.
9.3 Where you have a valid claim in respect of the Goods we shall be entitled to:
9.3.1 replace the Goods (or the part in question) found to be defective at our cost and where you ordered the Goods via Home Setup, provide the replacement goods under the Home Setup process; or
9.3.2 at our option refund to you the Price (or a proportionate part of the Price) of the relevant part of the Goods found not to conform to warranty, and where you ordered the Goods via Home Setup refund to you any Home Setup Fee paid by you.
9.4 For the purposes of Condition 9.2.1 we ask you to examine the Goods as soon as is reasonably possible after delivery.
9.5 Subject as expressly provided in these Conditions, all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. This Condition 9.5 shall not affect your statutory rights as a consumer.
10.1 Nothing in these Conditions excludes or limits our liability for death or personal injury caused by negligence, fraudulent misrepresentations or breach of any terms supplied by Statute.
10.2 Subject to Condition 10.1 we shall not be liable for any losses under the Contract which:
10.2.1 were not foreseeable to us at the time when the Contract was made;
10.2.2 relate to any business undertaken by you; and/or
10.2.3 were not caused by any breach of the Contract by us, our agents or employees.
11. Force Majeure
11.1 We shall be not liable to you or deemed to be in breach of this Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Contract, if the delay or failure was due to any cause beyond our reasonable control such as (but without limitation) any strike, lock-out or other form of industrial action, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of supplier or sub-contractors or inability to obtain materials required for performance of the Contract.
12.1 We may assign the Contract or any part of it to any person.
12.2 You shall not be entitled to assign the Contract or any part of it without our prior written consent which we shall not refuse to give without good reason.
13. Third party rights
13.1 A person who is not a party to the Contract will not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999.
14.1 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions shall remain in full force and effect.
15.1 If either you or us fail or delay or compromise in exercising a right or remedy under the Contract, the right or remedy is not to be treated as having been waived, restricted or varied and any agreement by either you or us to refrain from exercising a right in one particular instance will not prevent you or us from exercising it in full in the future.
16. Cumulative remedies
16.1 All rights and remedies available to either you or us under the terms of the Contract or under the general law are to be cumulative, and no exercise by either you or us of any such right or remedy is to restrict or prejudice the exercise of any other right or remedy granted by the Contract or otherwise available to you or us.
17. Governing law and jurisdiction
17.1 The Contract shall be governed by the laws of England and any court proceedings in relation to the Contract are to be brought in the English Courts.
Giant U.K. Limited (company number 2167762) (our, us or we) is committed to protecting and respecting your privacy.
1. How we use your information
1.1 This policy (together with our any other documents referred to on it) tells you what to expect when we collect personal information from you, or when you provide personal information to us. It applies to information we collect about:
1.1.1 people who purchase a bike or other goods from us through our webshop.
1.1.2 people who register their bike with us.
1.1.3 people who request a Test Ride.
1.1.4 people subscribe to our newsletters.
1.1.5 people who attend an event.
1.1.6 survey communications.
1.1.7 people who enter a competition or promotion.
1.1.8 visitors to our websites.
1.1.9 people who make a complaint.
1.1.10 people who contact us.
1.1.11 people from other sources.
1.2 Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1.3 For the purpose of the Data Protection Act 1998 (the Act), the data controller is Giant U.K. Limited of Charnwood Edge Business Park, Syston Road, Cossington, Leicestershire LE7 4UZ.
1.4 Our nominated representative for the purpose of the Act is Aaron Bargewell contactable at Giant U.K., Charnwood Edge Business Park, Syston Road, Cossington, Leicester LE7 4UZ, firstname.lastname@example.org.
2. Our use of your data
2.1 We want to use your information to keep in touch with you and to provide information about our goods and services. We will also need to use your information to provide you with goods and services.
2.3 We will inform you before collecting your data we will let you know how we intend to use your data. If you do not want us to use your data in this way you can let us know by:
2.3.1 checking certain boxes on the forms we use to collect your data; or
2.3.2 changing your preferences in your online account; or
2.3.3 at any time, contacting us at Giant U.K., Charnwood Edge Business Park, Syston Road, Cossington, Leicester LE7 4UZ, email@example.com
3. People who purchase a bike or other goods from us
3.1.1 When you purchase a bike or other goods (Goods) from us we will collect certain information from you including your name, address, email address, phone number and financial and credit card information.
3.1.2 We will use your personal information to process your order, provide you with the Goods and payment of your order.
3.2 Giant Dealers You will be given the option to choose a Giant Dealer to either collect your Goods from, or to deliver your Goods to you based on a geographical search of your address. We will notify the Giant Dealer you choose of your order and will pass your personal information to that Giant Dealer. The Giant Dealer may use your personal information to:
3.2.1 process your order;
3.2.2 arrange delivery, or collection, of the Goods;
3.2.3 ensure that the correct documents, including proof of order, proof of identity and proof of address are provided by you;
3.2.4 register the warranty for the Goods;
3.2.5 deal with any Notice of Cancellation, inform us of any Notice of Cancellation and arrange collection by us of the cancelled Goods;
3.2.6 handle and report to us any complaints made by you.
3.3 Couriers - We may pass your personal information to couriers we use to deliver the Goods to you or to the Giant Dealer.
3.4 Credit or debit card payment - Where you chose to pay for the Goods by credit or debit card, we will use Stripe, a third party payment gateway, to process your payment. We may send your personal data to Stripe and Stripe may supply us with your personal information so that we can process payment of your order.
3.5 PayPal - Where you choose to pay for the Goods via PayPal we may send your personal data to PayPal and PayPal may supply us with your personal information so that we can process payment of your order.
3.6 Finance Company - Where you choose to pay for the Goods by a finance scheme offered through our webshop we will collect identification from you which we will store for up to 90 days. We may send this identification and your personal data to the Finance Company and the Finance Company may supply us with your personal information so that we can process payment of your order. The Finance Company may use your personal information:
3.6.1 to process payment of your order; and
3.6.2 to cancel your credit agreement (where we notify them of the cancellation of the contract for sale) and to arrange any refund with you.
3.7 Giant Reward Scheme
3.7.1 Where you choose to purchase Goods through your employer by salary deduction by virtue of the Giant reward scheme (Giant Reward Scheme) we will collect personal information from you including your name, address, email address, and payroll number.
3.7.2 We may share personal information with your employer to establish your eligibility for the Giant Reward Scheme and providing the Goods in accordance with the Giant Reward Scheme.
3.8.1 Where you request a quotation for the purchase of Goods, or you purchase Goods through your employer by salary deduction by virtue of the CycleScheme (CycleScheme) we will collect personal information from you including your name, address and email address. We will use your information to provide you with a quotation and to provide you with the Goods you wish to purchase.
3.8.2 We may share personal information with your employer and the CyscleScheme provider to establish your eligibility for the CycleScheme and to provide the Goods in accordance with the CycleScheme.
4. People who register their bike with us
4.1 Where you choose to register your bike with us we will collect certain information from you including your name, address, email address, frame number and phone number.
4.2 We will use your personal information to process your registration.
5. People who request a Test Ride
5.1 When you contact us to request a test ride of a bike which some Giant Dealers allow (Test Ride) we will collect certain information from you including your name, address, email address and telephone number.
5.2 We will use this information to provide you with a list of Giant Dealers who offer Test Rides and their contact details based on a geographical search of your address. You will then have the option select a Giant Dealer and to ask us to email that Giant Dealer’s contact details to you so that you can contact the Giant Dealer.
5.3 We may pass your information to the Giant Dealer you have chosen so that they can contact you to process your request for a Test Ride.
5.4 The Giant Dealer is responsible for telling you how they will use your information, but they may use your personal information to:
5.4.1 process your Test Ride request;
5.4.2 arrange delivery, or collection, of the bike;
5.4.3 ensure that the correct documents, including proof of order, proof of identity and proof of address are provided by you.
6. People who subscribe to our newsletters
6.1 We offer a newsletter program to provide you with information about goods or services and information we feel may interest you. When you subscribe to our information service you have the option to opt into the nature and type of newsletters you wish to receive which may for example include Giant team news, Giant events and Giant promotions.
6.2 When you subscribe to our newsletters we will collect data from you such as your name, address, email address and phone number. When we collect personal information from you we will be up front about the information we collect and we will explain what we intend to do with it.
6.3 We have to hold your details where you have requested our newsletters in order to provide it. However, we only use these details to provide the service you have requested and for other closely related purposes. If you do not want us to use your data in this way please let us know at Giant U.K., Charnwood Edge Business Park, Syston Road, Cossington, Leicester LE7 4UZ, firstname.lastname@example.org or update your communication preferences within your account.
6.4 We use a third party provider, Purepromoter Ltd (trading as Pure360), to deliver our e-newsletters, but they are only allowed to use the information to send out the publications.
6.7 Postal communications: where you subscribe to receive direct mail we may use your personal information, including your name and address, to send you postal communications.
7. People who attend an event
7.1 If you book a place at an event organised by us, we may:
7.1.1 share your personal information with our booking provider, BookingBug Ltd, and BookingBug Ltd may supply us with your personal information so that we can process your booking; and
7.1.2 we may use your personal data to send, or for BookingBug Ltd to send, you SMS and/or email communications relating to your booking and the event.
8. Survey communications
8.1 From time to time we may ask you to participate in a survey. Where you subscribe to our services or have requested information from us or purchased Goods from us, or have requested a Test Ride we might use personal information about you to carry out a survey to find out if you are happy with the Goods and/or the level of service you have received. We will let you know at the time of the survey what information we will collect from you and how we intend to use that information.
8.2 We may use a third party to provide the survey in which case we may send your personal data to the third party provider and third party provider may supply us with your personal information so that we can process the survey.
9. People who enter a competition or promotion
9.1 Where you enter a competition or promotion we will make it clear what personal information we collect and we will explain what we intend to do with it. We will use your information for the purpose of processing your competition or promotion entry and for marketing purposes related to your competition or promotion entry. We will give you the option to subscribe to our newsletters if you wish.
9.2 We may use a third party to provide the promote, market and run competitions and promotions in which case we may send your personal data to the third party provider and third party provider may supply us with your personal information so that we can run the competitions and promotions.
10. Visitors to our website
10.1 By visiting www.giant-bicycles.com/en-gb, www.giant-bicycles.com/en-ie, www.test-ride.co.uk, www.giant-bristol.co.uk, www.giant-bromley.co.uk, www.giant-cambridge.co.uk, www.giant-guildford.co.uk, www.giant-kendal.co.uk, www.giant-lincoln.co.uk, www.giant-liverpool.co.uk, www.giant-crystalpalace.co.uk, www.giant-camden.co.uk, www.giant-stpauls.co.uk, www.giant-docklands.co.uk, www.giant-newcastle.co.uk, www.giant-rutland.co.uk, www.giant-radlett.co.uk, www.giant-sheffield.co.uk, www.giant-shoreham.co.uk, www.giant-swansea.co.uk, www.giant-twickenham.co.uk, www.giant-yeovil.co.uk, www.giant-york.co.uk, www.giant-newportpagnell.co.uk, www.giant-southampton.co.uk, www.giant-dublin.ie or www.giant-cork.ie (our site(s)) you are accepting and consenting to the practices described in this policy.
10.2 When you visit our site we may automatically collect the following information:
10.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
10.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; and information you may provide on forms partially or fully completed, which we may collect even if you have not submitted the form.
10.3 We do this to improve our site to ensure that content is presented in the most effective manner for you and for your computer, to improve our marketing communications and to find out things such as the number of visitors to the various parts of the site.
10.4 We may use this information to improve our communications and services – for example we may send you a ‘basket abandon email’ to give you chance to go straight back to your basket and complete your purchase. We may also contact you to offer you customer support following your visit to see for example whether there is there anything we can help with or to provide you with full specifications of Goods.
10.5 If we do want to collect personally identifiable information through our website, we will be up front and clear about this. Please note that we may collect information that you provide on forms even if you have not fully completed or submitted the form.
10.6 We may combine the information we obtain from your visit to our site with other information we hold about you.
10.7 We may use a third party to provide services to us in relation to our sites. We may send your personal information to such a third party provider. This information is only shared with third parties to enable those third parties to provide their services to us. We do not permit the third parties to use any information we share with them to contact you.
10.8 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
10.9 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10.11 We may share your information with our technical, analytics and search engine providers that assist us in the improvement and optimisation of our site.
11. People who make a complaint to us
11.1 When we receive a complaint from you we may make up a file containing the details of the complaint. This may contain your identity as the complainant as well as any other individuals involved in the complaint.
11.2 We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
11.3 We may have to disclose your identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If you do want information identifying you to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
12. People who contact us
12.1 If you contact us whether by phone, email, website or otherwise, we will make it clear when we collect personal information and will explain what we intend to do with it. For example, if you fill in a form on our site it will be clear on the form what information you are to provide to us.
12.2 We will only use the information you supply to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
12.3 People who email us: Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
12.4 People who contact us by phone: Any phone call you make to us may be recorded, monitored and used by us for reasons of security and for monitoring compliance with office policy. Where your telephone call is recorded, we will notify you. Telephone call monitoring may also be used.
12.5 People who contact us by post: Any mail you send to us may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Where your telephone call is recorded, we will notify you. Telephone call monitoring may also be used.
13. Information from other sources
13.1 We may receive information about you from third parties, for example from Giant branded stores.
13.4 We may combine the information we receive from other sources with the information you provide to us and we collect about you.
14. Other uses of your information
14.1 We may combine the information you give to us and information we collect about you. We may us this information and the combined information for the purposes set in this policy (depending on the types of information we receive).
14.2 We will also use your information to improve and deliver more tailored and personalised communications and services (where you have requested such communications or services) by:
14.2.1 analysing the information anonymously together with other information as a whole to see any trends and patterns etc.;
14.2.2 categorising the information; and
14.2.3 building a history of your communications with us and your purchases.
15. Other disclosure of your information
15.1 In addition to the people we have said we may disclose your information to above, we may also share your personal information with:
15.1.1 any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006; and
15.1.2 selected third parties including retailers, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
15.2 We may disclose your personal information to third parties:
15.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
15.2.2 If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
15.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
16. Where we store your personal data
16.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By providing your personal data, you agree to this transfer, storing or processing.
16.3 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.
16.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
17. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.