We want you to be happy with your new bike and accessories. If you've placed an order through our website, you have 30 days from the delivery or pick-up date to return an unwanted item.
HOW TO CANCEL OR RETURN
Please complete the below online form, where a member of our Rider Support team will be in touch.
FAQ'S
What happens if my item is faulty?
Please get in touch with our Rider Support team.
Unfortunately, we do not provide an exchange service. If you have purchased an incorrect size or have an unwanted item, please get in touch with our Rider Support team.
Am I able to return a bike after a ride?
We know that sometimes a ride is what it takes to know if a bike is suitable. However, to be eligible for a full refund, the bicycle and its accessories must be clean and not display any damage or signs of wear, exceeding that which could be expected to establish that the bike is not suitable for the intended purpose.
What is the cost to return an item?
You can return in store for free.
Can my Delivery order be collected from my home?
Yes, our courier collection fee is £30. However, you must use the original delivery packaging - if you do not have the original box, a new one will be sent at an additional cost of £60.
Can my Click & Collect order be collected from home?
Unfortunately, not.
Giant will issue refunds in two working days from confirmation that the store has the item. Please refer to your payment provider for their timescales.
What is your returns policy for bikes with an ISP?
We do not accept returns for bikes with an ISP.