We want you to be happy with your new bike and accessories. If you've placed an order through our website, you have 30 days from the delivery or pick-up date to return an unwanted item.


Please complete the below online form, where a member of our Rider Support team will be in touch.



Unfortunately, we do not provide an exchange service. If you have purchased an incorrect size or have an unwanted item, please get in touch with our Rider Support team.

We know that sometimes a ride is what it takes to know if a bike is suitable. However, to be eligible for a full refund, the bicycle and its accessories must be clean and not display any damage or signs of wear, exceeding that which could be expected to establish that the bike is not suitable for the intended purpose.

Giant will issue refunds in two working days from confirmation that the store has the item. Please refer to your payment provider for their timescales.

We do not accept returns for bikes with an ISP.

You can return in store for free.

Yes, our courier collection fee is £30. However, you must use the original delivery packaging - if you do not have the original box, a new one will be sent at an additional cost of £60.