We offer a 28 day return window on most products purchased from our website, starting from the day you receive your item(s). The only items not eligible are ISP seatpost bicycles (more information can be found in the FAQ section).

To start your return or cancellation, please follow the instructions below;


Complete an online Model Cancellation Form, call us on Freephone 0800 0159 110 or email us at webshop@giant-bicycles.co.uk to inform us you wish to cancel your bike order.

Please then make sure the bike is returned to the Giant retailer where it was collected from, or notify us using one of the methods above if you haven’t made the collection yet.

Please note all original paperwork must also be returned along with any other additional items supplied with the goods such as Shock Pumps for Maestro Suspension equipped models, pedals, racks, mudguards etc.

When you arrive at the store where the goods were delivered, please advise the store that the goods were purchased on the Giant webshop and that you have completed an online Model Cancellation Form, called us on Freephone 0800 0159 110 or emailed us at webshop@giant-bicycles.co.uk.

The Giant Dealer will inspect the goods and contact Giant. Giant will then arrange a collection of the goods from the Giant Dealer store and inspect the goods.



Complete an online Model Cancellation Form, call us on Freephone 0800 0159 110 or email us at webshop@giant-bicycles.co.uk and return the goods to the Giant Dealer store where the goods were delivered to you.


In order to return the goods to Giant you will need to have completed an online Model Cancellation Form, called us on Freephone 0800 0159 110 or emailed us at webshop@giant-bicycles.co.uk as above.

You will then need to package the items for return adequately to avoid loss or damage in transit and obtain a proof of postage. Please include the order reference number in the package (ideally print off your order confirmation which contains details of the order). Gear items can be returned at your own cost to;

Giant (Webshop Returns)
Charnwood Edge
Syston Road

Giant will then inspect the goods and process your refund unless there is an issue, in which case we will contact you immediately.


Unfortunately we are unable to exchange goods - if you have purchased the incorrect size, please cancel the order using our cancellation form for a full refund and re-order the correct size. For finance orders, please ensure the agreement has been cancelled before re-ordering, as you may end up with multiple finance agreements.

If you believe your goods are faulty please complete an online Model Cancellation Form, call us on Freephone 0800 0159 110 or email us at webshop@giant-bicycles.co.uk and specify if you want a refund or replacement. Please then return the items following the cancellation procedure above. Following inspection we will either issue you a refund or replace the goods as requested.

If you return your goods to your chosen Click & Collect / Home Set Up Giant Dealer for refund you must have your order reference number to enable the Giant Dealer to check their records. (This order reference number appears in your order confirmation email).

It's important that returned goods are in the best possible condition, so please take reasonable care of them. Please see our full Webshop Terms & Conditions of Sale.

For Integrated Seatpost design (ISP) bicycles, we provide guidelines on measuring up, so we do recommend you use these before committing to your order. Take a look at our sizing guides. You can also contact us with specific sizing issues by calling Freephone 0800 0159 110. When you collect the goods at your chosen Click & Collect store the Giant Dealer will be able to advise on sizing before cutting the Integrated Seatpost. Please make sure you are completely happy with the sizing and that the goods are sized specifically for their purpose. We are unable to accept returns on these goods when the seatpost has been cut. We recommend having a professional bike fit such as Giant PowerFit.

Giant will refund the price paid for the goods in full within 14 days from the date you return the Goods to the Giant Dealer. Where the value of the Goods has been reduced as a result of the handling and/or use of the Goods beyond what is necessary to establish their nature characteristics and functioning, we may either deduct an amount equal to any loss in value of the Goods from any refund due to you or recover such amount from you as a debt from you to us.

For more information on the Terms & Conditions of Sale, please use the link below.

These terms & conditions apply to bike sales directly through Giant online. These terms do not apply to in-store purchases - please refer to your retailer of purchase for their terms & conditions of the sale.