Recently, we’ve become aware of many websites that are advertising a range of Giant and Liv bikes promising huge discounts. Please be aware that many of these sites are not genuine and shopping through these websites puts you at risk of not receiving the product as advertised and potential fraud of your personal details.
You can stay safe when purchasing online by following a couple of simple steps below;
- Check on giant-bicycles.com or www.liv-cycling.com before you purchase to confirm they are an authorised Giant or Liv retailer, using the retailers tab on the top of the page. All of the authorised Giant and Liv retailers are listed, along with their website and contact details, so you can verify the identity of the website you are purchasing from.
Any bike sold outside of our trusted network of retailers is not covered by warranty and can put you at further risk of being scammed as we cannot verify the authenticity of the product.
- Check the details of the website – is it newly registered? Does it look genuine? Is the URL spelt correctly? Non-genuine sites are usually poor quality and due to the nature of scams, don’t stick around too long.
If you are suspicious of a site, you can report it by filling out our contact form here.
We’re happy to help keep you safe - If you have any questions or would like to check the authenticity of a reseller, please contact us at firstname.lastname@example.org, by phone at 0800 0159 890 or send us a message via social media.