

At Giant, we want to ensure that you have the best experience with your new bike, that’s why we don’t deliver bikes in boxes.
Regardless of whether you use our click & collect service or our home delivery service, you can rest assured that any bikes within the order will be fully assembled and PDI checked.
In order for an order to be relinquished to you, the ID specified in the below table needs to be provided to the store staff. Please note - the above identification is required if you select both our home delivery service or click & collect service.
Payment Method | Form/s of identification required |
PayPal | Valid driving license or passport matching your name |
Debit or Credit Card | Valid driving license or passport matching your name The original payment card matching your name, the last 4 digits of your long card number and the card expiry date |
Finance | A copy of your credit agreement (an online copy is acceptable) A valid passport or driving licence A utility bill with the same address as the order (no less than 3 months old) The card you used to place the deposit (the last 4 digits need to match) |