If your Giant helmet is damaged from a cycling accident, Giant will offer a replacement helmet if the accident and claim is made within the first year of purchase. Giant will aim to provide a free helmet which is either like for like, or the latest equivalent model. Should neither be available, Giant will provide a store credit based on the retail price of your original Giant helmet purchase.

Giant bike helmet
Step 1
Take your damaged bicycle helmet, along with your proof of purchase and evidence of the cycling accident to your local Giant retailer. Evidence can include images of the accident, any police incident reports and anything else that may be relevant - a damaged helmet on its own shall not be sufficient evidence.
Giant bike helmet
Step 2
Discuss the accident with the retailer, following which the retailer will decide if a claim should be made to Giant.
Giant bike helmet
Step 3
The retailer sends your claim to Giant and if Giant is satisfied with your claim you may request a replacement cycling helmet.
Giant bike helmet
Step 4
Choose a new replacement bike helmet of the same value offered by your retailer in store, or ask your retailer to place an order with Giant. Should a lesser helmet be chosen no refund shall be offered for the monetary difference.

Find your local Giant retailer here

Choosing the right bicycle helmet

While wearing a helmet is not a legal requirement in the UK, it’s something we would advise to any riders to reduce the chance of serious injury should an accident occur. There are many different types of helmets on the market which we’ll outline below, however it's worth noting that all helmets sold in the EU have to conform to the same safety standards, so the main differences are features like weight, aesthetics and fit type.

Helmet selection

Road Helmets: Compact, lightweight and well ventilated. The more advanced helmets contain the Multi-Directional Impact Protection System (MIPS) which offer more protection to the brain. The retention system should be easy to adjust and sit comfortably on your head.

Off-Road Helmets: Just like road helmets, the off-road helmet is designed to be compact, lightweight and well ventilated. The only difference is that off-road helmets cover much more of the head, sitting lower at the back and covering the side of the head, as well as having a visor at the front. This is because off-road cycling covers much more slippery downhill terrain meaning that you are much more likely to fall from your bike, therefore needing more protection.

Leisure Helmets: There is no specific helmet designed for the leisure/commuter rider, however most typically use a road bike helmet. A great helmet choice for a commuter would be a helmet with the mounting bracket used to fit lights so that you are always visible whilst on the road.

Kids Helmets: Helmets designed for kids tend to vary too depending on the age group the helmet is aimed at. For example, helmets designed for younger children will likely sit lower on the head and offer more protection around the rear than those designed for slightly older children.

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Terms & Conditions

This policy does not affect any of your statutory rights.

Claims are limited to Giant helmets sold only to a buyer in the UK or Ireland either at a Giant store, Giant website, or via a retailer approved by Giant. Each claim sent to Giant via your local Giant retailer will be considered on the merits of the information and documentation provided.

Giant aims to respond to all claims within 7-10 working days. Any rejected claims will be issued with a refusal letter by Giant with the reason for rejection. Giant may reject claims it believes are not genuine or which fall outside the first year of purchase.

Giant’s decision as to whether the policy has been satisfied is final. All communication regarding the claim shall be between Giant and the retailer; the retailer shall communicate Giant’s decision to you directly.

Should a crash replacement helmet be issued in accordance with this policy, the replacement helmet shall be covered under the crash replacement helmet policy only for the remaining period of the original 12 months that covered the damaged helmet.