Shop where and how you want and get your bike delivered to best suit you.  Whether collecting in-store or delivered to your door, your new ride will be the start of many adventures.

DELIVERY

Our free delivery service allows you to get your bike delivered to your home address within 5 to 7 working days of placing an order. Your bike will be 95% built by a trained mechanic, carefully packed and delivered to your front door so once you un-box it, only minimal assembly of fitting the pedals and adjusting the handlebars and saddle is required. Our Rider Support Team are on hand to help you at any point, and we also have a bunch of helpful and quick instruction videos to get you rolling safely. We offer a free Bike Health Check with each Delivery order.

a diagram outlining the steps of Giant Bicycles UK home delivery service

CLICK & COLLECT

Select your ride and accessories, place your order and pop in-store to collect – simple!

For all bike orders, you can rest assured that one of our amazing trained mechanics will fully build and safety check your bike, ensuring your ride is good to go.

This service is completely free of charge for orders over £50 and for orders under, there is a £5 charge.

LETS RIDE

We aim to be trusted friends on every road, path or trail – so avoid the rush save yourself a trip with our convenient shipping service and join the ride with us faster.

HERE TO HELP

If you're looking for help or guidance on the journey to select your perfect ride, whether to understand what bike will best suit your needs or want some help selecting the correct size, our Rider Support team is on hand to help.

SATISFACTION GUARANTEED

We want you to be happy with your goods, but if you’re not for any reason, you have 30 days from the delivery or pick-up date to return your items.

image of a man riding the giant revolt electric bike down a bike path

DELIVERY FAQS

Unfortunately, not. Our courier delivers between 8am-6pm, Monday to Friday.

Parts and accessories, framesets, bikes with an integrated seatpost, bikes with a basket, sale bikes sub £1,000, and Trinity, Propel, STP and ARX models.

In case you need to return the bike.

Due to the high value of our products, we do not offer this option.

Any Giant authorised store that offers our Delivery service will provide your first free service. If you're unsure which stores offer our delivery service, please contact our Rider Support team.

Click & Collect FAQS

Go to the selected pick-up store; a staff member will check your identification so you can collect your order.

A valid driving license or passport matching your name needs to be provided to the store.

You will receive an email notifying you that your order is ready to collect.

Please contact us if you cannot collect your order within five days.

A retailer can only provide Click & Collect orders to the individual whose name is on the order.