Delivery | Giant Bicycles UK

Shop where and how you want and get your bike and gear, delivered to best suit you. Whether collecting in-store or delivered to your door, your new purchase will be the start of many adventures.

BIKE DELIVERY

Our free delivery service* allows you to get your bike delivered to your home address within 5 to 7 working days of placing an order**. Your bike will be 95% built by a trained mechanic, carefully packed and delivered to your front door so once you un-box it, only minimal assembly of fitting the pedals and adjusting the handlebars and saddle is required. Our Rider Support Team are on hand to help you at any point, and we also have a bunch of helpful and quick instruction videos to get you rolling safely. We offer a free Bike Health Check with each Delivery order.

*Please be aware that delivery is ground-floor only.

**Please note that we cannot hold bikes for future delivery and we must be able to arrange for the bike to be delivered to you within 5 working days of the bike being ready. If we are not able to this we will need to cancel and refund your order.

a diagram outlining the steps of Giant Bicycles UK home delivery service

GEAR DELIVERY

We will deliver to your home with DPD and your order will be shipped the next working day of your order being placed. We aim for a next day delivery service for mainland Britain and 48 hours for Northern Ireland

Delivery is free of charge for all orders over £50, for orders less than £50, a £5 charge will be applied.

Please note that mudguards and non-folding tyres are excluded from this service. Should you wish to purchase these types of items you can do so through your local Giant retailer.

COLLECT IN STORE

Select your ride and accessories, place your order and pop in-store to collect – simple! For all Click & Collect orders, you can rest assured that one of our amazingly trained mechanics will fully build and safety check your bike, ensuring your ride is good to go, within 7-10 working days from your order date. We also offer a free Bike Health Check for all bikes within a Click & Collect order.

Delivery to store is free of charge for all orders over £50, for orders less than £50, a £5 charge will be applied.

LETS RIDE

We aim to be trusted friends on every road, path or trail – so avoid the rush save yourself a trip with our convenient shipping service and join the ride with us faster.

HERE TO HELP

If you're looking for help or guidance on the journey to select your perfect ride, whether to understand what bike will best suit your needs or want some help selecting the correct size, our Rider Support team is on hand to help.

SATISFACTION GUARANTEED

We want you to be happy with your goods, but if you’re not for any reason, you have 30 days from the delivery or pick-up date to return your items.

image of a man riding the giant revolt electric bike down a bike path

DELIVERY FAQS

Can parts and accessories be delivered?

Yes

How long does it take for a bike to be delivered?

Within 7 working days.

Can my bike be delivered on the weekend?

Unfortunately, not. Our courier delivers between 8am-6pm, Monday to Friday.

Do I need to show identification for Giant’s Delivery service?

No.

Can somebody else sign for my delivery?

Yes.

Which products are not available for our Delivery service?

Framesets, bikes with an integrated seatpost, bikes with a basket, bikes sub £700, Trinity and kids bikes

Which courier do you use for Giant Delivery?

We use TNT/FedEx for bikes and DPD for Gear

Why do I need to keep the bike box?

In case you need to return the bike.

Can the order be delivered to a different address other than the billing address?

Unfortunately, not.

Can I change my delivery address once in transit?

Unfortunately, no.

Can I add delivery notes to my order?

Unfortunately, no.

Why can’t my Delivery order be left in a safe place?

Due to the high value of our products, we do not offer this option.

Can I change the delivery date once my bike is dispatched?

Unfortunately, no.

What shall I do if my bikes is damaged?

Please get in touch with our Rider Support team.

What shall I do if my bike is incorrect?

Please get in touch with our Rider Support team.

Can any Giant retailer provide my free Bike Health Check?

Any Giant authorised store that offers our Delivery service will provide your first free service. If you're unsure which stores offer our delivery service, please contact our Rider Support team.

Can you ship a bike from a store in Mainland to Northern Ireland?

Unfortunately, no. Only bikes within Northern Irish stores can deliver to Northen Ireland addresses and only stores within Mainland Great Britain can deliver to England, Wales and Scotland.