If you wish to start a warranty claim, please take the bicycle (along with the proof of purchase) to your local Giant retailer. All warranty work has to be through a Giant authorised retailer, so they can advise on the best course of action to getting your issue resolved.
You just need to take your proof of purchase, along with your bike, to your local Giant retailer. We’d advise contacting the retailer where you purchased the bike in the first instance.
Please note, we are unable to diagnose any issues without physically inspecting the bike itself, therefore it will need to be taken to a Giant retailer in order for a warranty claim to proceed.
Any Giant retailer can perform a warranty repair or replacement. However, we would always recommend contacting the retailer where you purchased the bike from as the original contract of sale is between yourself and them.
If a warranty case is approved, we will replace the part(s) free of charge. However, this does not cover any labour charges accrued in changing over the parts. Please note, labour charges are applied at the discretion of the individual retailer and not by Giant UK, so please speak to the retailer before conducting any work if you are concerned about this.
Any components not manufactured by Giant (Such as Shimano or SRAM drivetrain parts, for example) are covered by their original manufacturer and not through Giant. You can contact your Giant retailer of purchase for assistance in the first place. Please note, warranty decisions cannot be made over the phone or via email, so the manufacturer will need to inspect the part before any decision can be made.
For more information, please read our dedicated warranty page or visit your local Giant retailer.