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A product or service
An order made at giant-bicycles.com
An order placed through a Giant dealer store
Please contact the authorised Giant dealer store, where the order was placed.
A warranty claim or warranty-related issue
As we are unable to assist with mechanical issues or warranty-related matters without physically examining the item, please bring the item, along with your proof of purchase to the authorised Giant dealer store where the item was collected from (or in the case of home delivery, the store who delivered the item).