We want you to have the best possible experience using the Giant Canada Web Store. If you have questions about our policies they are outlined below. If for any reason you need to contact us regarding an online purchase please do not hesitate to contact us.
Please note that the Giant Bicycles Canada Webstore is for Canadian customers. All prices are in Canadian dollars and we can only ship within Canada.
Under rare circumstances, an item may become out of stock before we are able to ship out the order. We will always contact you prior to shipment if this happens and we will try our best to remedy the situation. However, due to limitations we cannot accept back orders. If you wish to substitute an item you will need to contact us to arrange for a substitute or to cancel your order outright.
Giant Bicycle Canada accepts the following payment methods: Visa, MasterCard and Discover. The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. Unfortunately, we cannot work out credit card problems with your financial institution if a credit card is declined. It is your responsibility to settle credit card problems with the issuing institution, and then place the order again when the problem is resolved.
The amount of tax applied to your order depends on your location. Orders that ship to residences in BC will have both GST and PST applied (if applicable).
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. After 30 days, we are unable to offer refunds, credits or corrections to your order. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Giant Bicycle Canada reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, Giant Bicycle Canada will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.