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The following limited warranty applies to all current Giant & Liv bicycles manufactured from 2012 onwards. For 2011 and older model bicycles, please consult your owner's manual or contact Giant or your Authorized Giant Retailer for the applicable warranty information.

Giant Bicycle, Inc., does not guarantee individual records of serial numbers. If there is a loss or theft, your personal records will be needed. Please make sure to keep your proof of purchase in case a warranty case needs to be registered.

Important: Please make note of the model name and serial number of your Giant bicycle.

Position of the frame serial number

You will find the frame number of your Giant bicycle on the seat tube, under the top tube, near the bottom bracket shell (crankset housing), on the underside of the bottom bracket shell or on the left rear dropout (rear hub).

In case of difficulties, check with your Authorized Giant Dealer to determine the location of the serial number on your bicycle. Keep your proof of purchase for reference; this record will also help you with any police investigation or insurance claim.

Required assembly when purchased

This warranty applies only to bicycles and framesets purchased new from an Authorized Giant Dealer and assembled by that dealer at the time of purchase.

Registration and extended warranty coverage

Starting August 1st, 2022, registered bicycles will received extended benefits as outlined below. A registered bicycle is defined as being registered online by the original owner within 90 days of the purchase date. You can register your bicycle on the Giant website.

Limited warranty

Giant warrants for the original owner under limited conditions that the frame, rigid fork, original component parts, rider gear or service gear of each new Giant product (Giant, Liv, Momentum) including E-bikes and Giant brand framesets to be free from defects in material and workmanship for the below specified periods. This warranty applies only to bicycles, framesets and gear originally purchased new from, and assembled by, an Authorized Giant Dealer or Giant Group’s online webstores.

WARRANTY PERIOD1 YEAR2 YEARS3 YEARS10 YEARSLIFETIME
Bicycle frame (DH excluded)X
Rigid forksX
Downhill frameX
Giant own brand componentsX
Electronic E-bike componentsX
E-bike batteryX (or 600 times recharge)
Pedals, grips, bar tape, saddleX (non-registered bikes)X (registered bikes)
Paint and decalsX
Parts not mentioned aboveX

* Warranty for 3rd-party components is covered by the warranty guidelines of the original brand.

For Second owners, please refer to below Policy.

Second owner warranty

To be environmentally responsible and encourage a circular economy, registered bicycles will have the original Frame warranty extended to the second owner for 2 years (other successive owners are not included and other parts are not included). The warranty period remains effective from the original purchase date by the first owner.

Giant warrants for the following specified periods.

WARRANTY COVERAGE FOR SECOND OWNERS*1 YEAR2 YEAR
Bicycle frame (DH excluded)X (Second owner purchase date)
Rigid forksX (Second owner purchase date, if sold within original warranty period)
Giant own brand componentsX (Original owner purchase date)
Pedals, grips, bar tape, saddleX (Original owner purchase date)
E-bike electronic componentsX (Original owner purchase date)
Parts not mentioned aboveX (Original owner purchase date)
  1. Warranty for 3rd-party components is covered by the warranty guidelines of the original brand.
  2. Second Owner warranty will only be valid if the original owner registered the bicycle.
  3. Warranty on frame and Rigid fork will not surpass the original warranty limitation.

*Registered bikes only

Non-Giant branded parts

Also known as 3rd-party component, including suspension forks, rear shock, and groupset, shall be covered exclusively by the stated warranty of their original manufacturer.

Limited remedy

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Giant. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable unless the bicycle is registered. In no event shall Giant be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

Exclusions

The above warranty, or any implied warranty, does not cover:

  • Normal wear and tear on parts such as tires, chains, brakes, cables and gearwheels in situations where there are no assembly or material defects.
  • Bicycles serviced by other than an Authorized Giant Dealer.
  • Improper maintenance, assembly or installation.
  • Corrosion.
  • Modifications from the original condition.
  • Use of the bicycle for abnormal, competition, and / or commercial activities or for purposes other than those for which the bicycle was designed.
  • Damage caused by failing to follow the owner’s manual.
  • Damage or failure due to accident, neglect, abuse or abnormal and excessive misuse.
  • Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold.
  • Paint finish and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or events, or as a result of exposing the bike to, or riding the bike in, severe conditions or climates.
  • Labor charges for part replacement or changeover.

Except as is provided by this warranty and subject to all additional warranties, Giant and its employees and agents shall not be liable for any loss or damage whatsoever (including incidental and consequential loss or damage caused by negligence or default) arising from or concerning any Giant product.

Giant makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose are limited in duration to that of the express warranties stated above.

Any claim against this warranty must be made through an Authorized Giant Dealer or distributor. The purchase receipt or other proof of the date of purchase is required before a warranty claim may be processed.

Claims made outside the country of purchase may be subject to fees and additional restrictions.

Warranty duration and details may differ by country. This warranty gives you specific legal rights, and you may also have other rights which may vary from place to place. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

For the warranty policies applicable specifically to your country, please visit below website and select your location:

https://www.giant-bicycles.com/global/countryselect

Frequently Asked Questions

If you wish to start a warranty claim, please take the bicycle (along with the proof of purchase) to your local Giant retailer. All warranty work has to be through a Giant authorised retailer, so they can advise on the best course of action to getting your issue resolved.

You just need to take your proof of purchase, along with your bike, to your local Giant retailer. We’d advise contacting the retailer where you purchased the bike in the first instance.

Unfortunately, we are unable to diagnose any issues without physically inspecting the bike itself, therefore it will need to be taken to a Giant retailer in order for a warranty claim to proceed.

Yes, any Giant retailer can perform a warranty repair or replacement. However, we would always recommend contacting the retailer where you purchased the bike from as the original contract of sale is between yourself and them.

If a warranty case is approved, we will replace the part(s) free of charge. However, this does not cover any labour charges accrued in changing over the parts. Please note, labour charges are applied at the discretion of the individual retailer and not by Giant Canada, so please speak to the retailer before conducting any work if you are concerned about this.

Any components not manufactured by Giant (Such as Shimano or SRAM drivetrain parts, for example) are covered by their original manufacturer and not through Giant. You can contact your Giant retailer of purchase for assistance in the first place. Please note, warranty decisions cannot be made over the phone or via email, so the manufacturer will need to inspect the part before any decision can be made.

Find Your Local Giant Retailer