IN ORDER TO PROTECT YOUR INTERESTS YOU SHOULD READ THESE CONDITIONS CAREFULLY BEFORE PLACING AN ORDER WITH US. IT EXEMPTS GIANT BICYCLE CANADA AND OTHER PERSONS FROM LIABILITY OR LIMITS THEIR LIABILITY, AND CONTAINS OTHER IMPORTANT PROVISIONS THAT YOU SHOULD READ.
Your Acceptance of this Agreement
This is an Agreement between you and all persons you represent (and for purposes of this Agreement referred to as “you,” “your,” or “user” herein) and Giant Bicycle Canada ("Giant" and sometimes also referred to as “us,” “we” or “our” herein) regarding your access to and use of Giant’s giant-bicycles.com/ca website and all content, information, products and services available on or through the website (collectively, the "Website").
Each time you use the Website you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by this Agreement as it then reads, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent. If you do not agree with each provision of this Agreement, or you are not authorized to agree to and accept this Agreement on behalf of the person you purport to represent, you may not access or use the Website.
Permission to Use Website
You may use the Website to purchase product only if you are a resident of Canada, have reached the age of majority where you live and you can form legally binding contracts under applicable law. It is solely your responsibility to determine whether your use of the Website is lawful, and you must comply with all applicable laws. Giant reserves the right to request proof of identification and age.
Changes to this Agreement
Giant may, in its sole discretion, change this Agreement from time to time as it relates to future use of the Website, by posting a revised Agreement on the Website. By using the Website after this revised Agreement has been posted, you signify your acceptance and agree to be bound by the revised Agreement. You may not change this Agreement in any manner.
Out of Stock/Backorder
Under rare circumstances, an item may become out of stock before we are able to ship out the order. We will always contact you prior to shipment if this happens and we will try our best to remedy the situation. However, due to limitations, we cannot accept backorders. If you wish to substitute an item you will need to contact us to arrange for a substitute or to cancel your order outright.
Giant Bicycle Canada accepts the following payment methods: Visa, MasterCard and PayBright Finacing. The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. Unfortunately, we cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility to settle credit card problems with the issuing institution and then place the order again when the problem is resolved.
Currency and Sales Tax
All prices are in Canadian dollars.The amount of tax applied to your order depends on your location. Orders that ship to residences in BC will have both GST and PST applied (if applicable).
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of the product.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. After 30 days, we are unable to offer refunds, credits or corrections to your order. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Errors on Our Website
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Giant Bicycle Canada reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is canceled, Giant Bicycle Canada will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
General Shipping Policy
We reserve the right to ship orders using our choice of carrier, however, the majority of shipments will be made using Purolator and depending on where you live, delivery times for ground service can be up to 5+ business days.
We only ship within Canada, no COD is accepted. Unfortunately, we cannot ship to PO boxes.
Orders for outlying areas may be shipped via Canada Post to make delivery more economical and/or assessed a surcharge after the order has been placed. You will be contacted if a surcharge is required for your order due to shipping.
Business hours are Monday-Friday 8:00 AM-5:00 PM excluding statutory holidays. Saturday and Sunday are not included in shipping days.
Orders can only be modified or canceled up until its status becomes “Shipped”. After this point, you must initiate a return if you wish to exchange or cancel your order.
It is your responsibility to ensure the delivery address entered is accurate, and to use the tracking number provided to claim your shipment.
GEAR ONLY Shipping Policy
Gear orders at $100 and above, before tax and any surcharges, qualify for free ground shipping. Certain items such as Trainers and Wheels, while still free to ship, may have an additional overage charge due to their size/weight.
Quoted delivery times for Next Day are based on end-of-day delivery commencing after an order has actually shipped. All Next Day shipments are made using Purolator or Canpar and cannot be shipped to PO boxes. Certain outlying areas are not within Next Day shipping range, please contact us if you are unsure of whether your destination is within range.
Typically, most orders received by noon, PST, are processed on the same day. All products are shipped from our central warehouse located in North Vancouver, British Columbia or eastern warehouse located in Guelph, ON.
Any unclaimed Gear orders including delivery refusal or address error and resulting in a shipment being returned to Giant from the carrier are credited upon receipt, less $20 for orders originally sent with Ground service, or $35 for orders originally sent with Next Day service. No "re-delivery" is possible once the order has been returned to Giant from the carrier, you must re-submit your order.
Giant Bicycles reserves the right to cancel an order at any time.
BICYCLE Click and Collect Policy
Bicycle(s) are available online for Pick-Up at an Authorized Giant Dealer only. There is no direct to consumer option available. You will have the option to choose the Pick-Up location from participating Giant Authorized Dealers in your area. Giant will notify you via email when the bicycle is available for pick-up at the Authorized Giant Dealer.
Gear items purchased on the same order and together with a Bicycle will ship ground service to the Authorized Giant Dealer chosen for pick-up. If you prefer direct ship and/or next-day shipping, the gear item(s) must be placed on a separate order.
You agree to pick-up the bicycle at the Authorized Giant Dealer within 7 calendar days following receipt of the email notice. If you are unable to pick-up the bicycle purchased within 7 calendar days, you will need to contact the chosen Authorized Giant Dealer using the details in the Order Confirmation. At the time of bicycle pick-up, you agree to present to the Authorized Giant Dealer, the Order Confirmation and a piece of government-issued identification (such as a valid driver’s license or passport).
You are responsible for shipping charges on a bicycle that is shipped from the Giant warehouse to the Authorized Giant Dealer. Shipping charges vary with the bicycle size as follows:
Standard Bicycle - $25
Oversized Bicycle - $35 (includes all ISP, Glory and Reign models)
Electric Bicycle - $45
Giant Bicycles reserves the right to cancel a Click and Collect order at any time.
GEAR Return Policy
You can return new, unopened Gear item(s) with all original packaging and/or tags within 30 days of delivery for a full refund. We do not charge any restock fee. This excludes clearance and sale items which are final sale, as well as any and all Bicycles. See below for Bicycle Return Policy.
Any merchandise that shows signs of use (wear, dirt, smell, scuffing, mounting, installation, etc.) cannot be returned. This includes any items that have been “tested out”. Items for which the packaging has been destroyed are not returnable.
Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and overage fees will not be refunded. Returns will be inspected by Giant Bicycle Canada within 72 hours of receipt.
To initiate a return, please follow the steps below.
Complete and submit the Sales Return Form You can chose to have us prepare the shipping label at this time, or use your preferred courier later.
When you receive your Return Authorization prepare the package to be returned
Return the package using your choosen method
Attach the pre-paid Purolator shipping label downloaded from your RA email
Drop the parcel off at your nearest Purolator location
A $9.99 shipping charge will be deducted from your refund
Use your preferred courier to ship the package to:
Attn. GWS RETURN <<RA#>> Giant Bicycles Canada Unit 100-2255 Dollarton Highway North Vancouver, BC V7H 3B1
Please do not tape anything to the product box. Do not use the product box as a shipping container as it will be damaged during transit and rejected by our returns department. You may use the original shipping container. Giant Bicycle Canada will not be responsible for lost or stolen “in-transit” items. Any COD returns will be refused.
GEAR Cancellation Policy
Gear can be cancelled up until the time that it is picked up by the courier. Please note that there is a delay between the package being picked up and receiving the email with tracking information. Giant can not guarantee that you will be able to cancel an order. Once the package is in the possession of the courier the Gear item(s) it will need to returned following the above return procedure.
Unfortunately, we do not process exchanges. To conduct an exchange, please return the item using the above procedure and place a new order for the correct item.
BICYCLE Restock Fee
Any bicycle(s) shipped from the Giant Canada Warehouse (ie not purchased from dealer stock) may be subject to a 15% restocking fee (pre-tax). The restock fee will only be charged if the chosen pickup location does not keep the shipped bicycle(s). Shipping and overage fees will not be refunded. This applies to cancelled and/or returned bicycles.
BICYCLE Cancellation Policy
Bicycle(s) may be cancelled if they have not been picked up from the chosen retailer. Giant Canada will refund the full value of the bicycle minus any potential restocking fees.
BICYCLE Return Policy
Bicycle(s) may be returned to the Retailer at which the bike was picked up from for a refund from Giant Bicycle Canada. The Bicycle must be in NEW condition and that condition is at the sole discretion of the retailer to determine. Bicycle(s) that show sign(s) of being ridden, including, but not limited to, dirty tires or grips, worn brake pads, scuffed crankarms may not be returned.
For all accepted returns Giant Canada will refund the full value of the bicycle purchase minus a 2% processing fee and any potential restocking fees.
Your refund will be processed by Giant Bicycle Canada within 72 hours of approval. Depending on your credit card company it may take an additional 2-10 business days before a credit is posted to your account. Please note: the Authorized Giant Dealer cannot process the refund directly, it must be processed by Giant Bicycle Canada via the same online method as purchased.
Your order contains one or more products that are currently not in our warehouse but are expected to arrive around the expected date that is displayed in your shopping cart. Please note that once the products have arrived we need more time to get the products ready for shipment. This can take a couple of days. Of course we'll work as hard as we can to get your order fulfilled as soon as possible!
Your order status can be followed from the dashboard that is on your personal accountpage, so please make sure you use or create an account when ordering.
Orders are shipped once all items in your order are available. If you order products with different expected stock dates than your order will be shipped once all ordered items are available and ready to go. We do not do partial shipments.