GEAR Return Policy
You can return new, unopened Gear item(s) with all original packaging and/or tags within 30 days of delivery for a full refund. We do not charge any restock fee.
*This excludes clearance and sale items which are final sale, as well as any and all Bicycles.*
See below for Bicycle Return Policy.
Any merchandise that:
- Shows signs of use (wear, dirt, smell, scuffing, mounting, installation, etc.) cannot be returned.
- Has been “tested out”.
- The packaging has been destroyed/missing and is no longer intact are NOT returnable.
Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and overage fees will not be refunded. Returns will be inspected by Giant Bicycle Canada within 72 hours of receipt.
To initiate a return, please follow the steps below.
 | Visit us at giantbicycle.ca/contact |
 | Complete and submit the Sales Return Form You can chose to have us prepare the shipping label at this time, or use your preferred courier later. |
 | When you receive your Return Authorization prepare the package to be returned |
 | Return the package using your choosen method |
METHOD 1 Attach the pre-paid Purolator shipping label downloaded from your RA email Drop the parcel off at your nearest Purolator location A $9.99 shipping charge will be deducted from your refund | METHOD 2 Use your preferred courier to ship the package to: Attn. GWS RETURN <<RA#>> Giant Bicycles Canada Unit 100-2255 Dollarton Highway North Vancouver, BC V7H 3B1 |
Please do not tape anything to the product box. Do not use the product box as a shipping container as it will be damaged during transit and rejected by our returns department. You may use the original shipping container. Giant Bicycle Canada will not be responsible for lost or stolen “in-transit” items. Any COD returns will be refused.
GEAR Cancellation Policy
Gear can be cancelled up until the time that it is picked up by the courier. Please note that there is a delay between the package being picked up and receiving the email with tracking information. Giant can not guarantee that you will be able to cancel an order. Once the package is in the possession of the courier the Gear item(s) it will need to returned following the above return procedure.
GEAR Exchanges
Unfortunately, we do not process exchanges. To conduct an exchange, please return the item using the above procedure and place a new order for the correct item.