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Safety Recall Notice: June 2nd, 2025 Update

2020, 2021 and 2022 Model Year Vida E+

Dear Momentum Customer,

This important message is in regard to the Vida E+ bicycle you purchased through Giant Bicycle Canada Inc.
Momentum website or an authorized Giant retailer. While you may have already received communication from
your local retailer, we are following up to ensure you are aware of a potential safety issue regarding your Vida E+
bicycle and ask that you stop riding the bike immediately.

Following the initial notice regarding the Stop Sale of the 2020, 2021, and 2022 model year Vida E+, please find
below an update on the fork replacement program.

This issue only affects Vida E+ model e-bicycles and after further investigation, not all Vida E+ model e-bicycles are
affected. The following guidance information explains how to determine whether your bicycle is affected or not.
The frame serial number on your bicycle is engraved into the lower left dropout. Looking at that serial number,
please use the following information to determine if your bicycle is affected:

  • Unaffected Forks: Bikes with a frame serial number in which the third character is E or F are not affected
    and require no action. You are free to ride your bike.
  • Forks Requiring Further Inspection: Bikes with a frame serial number in which the third character is G
    require additional visual inspection to determine fork status. This visual inspection will be done free of
    charge by your authorized Giant Bicycle dealer, who will determine if the fork needs to be replaced.
  • Affected Forks: Bikes with a frame serial number in which the third character is H, J or K must have their
    forks replaced.

Giant Bicycle Canada Inc.’s top priority is the safety and satisfaction of our riders. We are voluntarily recalling the
affected bicycles so that the fork can be inspected and, if necessary, replaced at no cost to you.

If you own a Momentum Vida E+ model e-bicycle, and after you have checked the serial number on your bicycle as
indicated above and found it is affected or potentially affected, please contact the authorized Giant/Momentum
retailer where you purchased your bike to arrange for free inspection and, if necessary, fork replacement.

Please do not ride your bicycle until you have used the above information to check your bicycle frame serial
number and, if necessary, have had the fork inspected and, if necessary, replaced.

We sincerely apologize for this inconvenience and thank you for your immediate attention to this important safety
matter. Your safety is our highest priority.

Sincerely,

Download Safety Recall Notice

Safety Recall Notice: May 9th, 2025

2020, 2021 and 2022 Model Year Vida E+

Dear Momentum Customer,

This important message is in regard to the Vida E+ bicycle you purchased through Giant Bicycle
Canada Inc. Momentum website or an authorized Giant retailer. While you may have already
received communication from your local retailer, we are following up to ensure you are aware
of a potential safety issue regarding your Vida E+ bicycle and ask that you stop riding the bike
immediately.

It has come to Giant Bicycle Canada Inc.’s attention that the steerer tube on the fork on the
2020, 2021 and 2022 model year Momentum Vida E+ model e-bicycles may not meet Giant
Bicycle’s strict quality standards and as a result, there is a potential for the steerer tube on the
front fork to fracture, which could result in an accident.

Giant Bicycle Canada Inc’s first priority is to the safety and satisfaction of our riders and out of
an abundance of caution, Giant Bicycle Canada Inc, is working on replacing all the forks on the
affected bikes.

Giant Bicycle Canada Inc. will provide you with further information regarding this corrective
action program as soon as possible.

At this time it is not necessary to bring your bike back to an authorized Giant retailer.
Please wait for further communication on how to remedy the potential safety hazard and
please stop riding your bike immediately.

Thank you for your immediate attention to this important notice. We know it is inconvenient
not to be able to ride your bike and we sincerely apologize for this inconvenience.

2020-21 Vida E+ Mid-Step
2020-21 Vida E+ Mid-Step
2020-21 Vida E+ Mid-Step
2020-21 Vida E+ Mid-Step
2020-21 Vida E+ Mid-Step
2020-21 Vida E+ Mid-Step
2020-21 Vida E+ Mid-Step
2020-21 Vida E+ Mid-Step
2022 Vida E+ Low -Step
2022 Vida E+ Low -Step
2022 Vida E+ Low -Step
2022 Vida E+ Low -Step

Download Safety Recall Notice