Congratulations, you’re ready to buy a new bike! Bikes are awesome. To ensure your bike buying experience is as smooth as possible there are some important facts for you to consider and be aware of.

1. You are buying Local

Every Canadian Giant retailer is an independent local business.

When you buy a bike online with Click & Collect your pickup location is responsible for fulfilling the purchase and becomes your Local Bike Shop. Please keep this in mind before driving 4 hours to find yourself a new bike. It is true what they say “when you’re shopping for a bike, you’re also shopping for a bike shop” even when it is bought online, which brings us to point number 2.

2. Warranty and Service

Giant warrants our frames and components to be free from defects in material and workmanship and will replace defective components with available stock. However, we do not cover any associated labour costs with said replacement. It is highly recommended that you return to the original purchasing shop to process any warranties. For full details on our warranty please click here.

On top of warranty your local bike shop is also responsible for any service packages that come along with the bike. Many shops will give free adjustments, do a quick bike sizing and much more with the purchase of a bike. This service package DOES NOT transfer to other shops as its unique to the store you picked the bike up from.

3. Inventory and supply

The Covid-19 pandemic has increased demand for bicycles while also putting tremendous strain on the supply chain. We are doing our very best to deliver bikes to retailers as quickly as possible. If you have pre-ordered a bike with a store, please note that we are seeing delays and that any ETAs are just that, estimates. These delays can range from the factory, to shipping, to customs, to just getting the bike out of the box and built for you. Please be patient, we really do want to see you on your new bike.

Our online store shows stock from retailers that actively share inventory with us. After this information we do not know what retailers have available as many of their models have been sold and/or pre-sold. Below is a list of retailers that share stock information with us. If your local dealer is on this list and they don’t show stock of the model you want chances are they don’t have it. If your local dealer is not on the list, please contact the store directly for availability as we cannot speak on their behalf.

What Giant Retailers are sharing stock?

Find your closest Retailer with our Store Finder

CITYDEALER
AncasterAncaster Cycle
Baie D'UrfeGiant By Teal Sport
BrandonStream N' Wood
BurlingtonBrant Cycle
CalgaryRidley's Cycle
CalgaryThe Bike Shop
CambridgeGrand River Cycles
Campbell RiverPedal Your World Sports
CanmoreThe Bicycle Cafe Corp
ChilliwackPedal Sport Tandem Sport
CochraneBike Bros
CourtneyMountain City Cycle
DieppeMikes Bike Shop
EdmontonCranky's Bike Shop
FrederictonRadical Edge
GranbyVelogare
GuelphParamount
HalifaxGiant Bicycles Halifax
HudsonVillage Cycle & Ski
KamloopsThe Bicycle Cafe (Kamloops)
KelownaCyclepath Kelowna
KentvilleValley Stove & Cycle
KingstonJ & J Cycle
KitchenerZiggy's
LangleyGiant Bikes Langley
LondonTo Wheels
MagogGiant Magog
MascoucheGiant Mascouche
MiltonMilltown Cycle
MontrealCycles Anjou
MontrealGiant Montreal
NanaimoArrowsmith Nanaimo
NelsonGerick Cycle & Sports
NewmarketBikeSports
OakvilleCyclepath Oakville
OkotoksRidley's Cycle Okotoks
OrleansGiant Orleans
OttawaGiant Ottawa
OttawaFresh Air Ottawa
ParksvilleArrowsmith Parksville
PembertonPemberton Bike Co.
PentictonFreedom Pursuits
PickeringBike Depot Pickering
Pitt MeadowPitt Meadows Cycle
Powell RiverSuncoast Cycles
Prince GeorgePlayers Bench / Evolve
Quebec CityMathieu Performance
RichmondVillage Bikes
Salaberry-De-ValleyfieldGiant Valleyfield
Salmon ArmSkookum Cycle & Ski
SaskatoonThe Bike Doctor
SpringwaterGiant Barrie
SquamishDrop Bar Cycles
St. AlbertCranky's Bike Shop
St. Jean-Sur-RichelieuMessier Bicyclettes
Ste. JulieUltime Vélo
StratfordRoss Bike Works
SudburyAdventure 365
TerraceWild Bike And Backcountry
ThornhillBike Depot Thornhill
Thunder BayFresh Air CP ThunderBay
TorontoGiant Toronto
TorontoGears Bike Shop
TorontoSweet Petes
VancouverGiant Vancouver
Vaudreuil-DorionGiant Vaudreuil
VaughanGiant Vaughan
VerdunCycles Campus
VernonOlympia Cycle Vernon
VictoriaRuss Hays The Bicycle Shop
WhistlerBike Co.
White RockGiant Bikes White Rock
WindsorAmbassador Bikes
WinnipegWoodcock Cycle Works
WinnipegBikes & Beyond

4. Hours of Operation

Giant Bicycles Canada operates from 8am to 4:30pm (Pacific standard time) Monday-Friday. Same day shipping cut-off is at 12 noon. Please be aware of these hours when getting in contact with us and placing orders. Unfortunately, a gear order that is placed at 4:20pm on a Friday afternoon with next-day shipping will not make it there for Saturday. It will ship on Monday and arrive Tuesday. We like riding our bikes on the weekends too 😊.

Thank you for considering Giant for your bicycle purchase. Stay safe, be kind and enjoy the ride!