Our purpose is to help you unleash your full potential no matter the chosen path. We do this with our products, our people and the stories we share. Come feel what it’s like to be limitless.  

About Giant Group Canada: For 50 years, Giant Bicycles, the largest bicycle manufacturer in the world, has devoted itself to the growth of both cycling and cycling culture. Known as the leader in technological innovation and state-of-the-art manufacturing we represent a dedication to providing the best quality and most innovative bicycles to our customers. We also believe in being as honest and uncomplicated as the idea of cycling itself.

ASQA: Warranty Analyst/Service Tech at Giant Bicycle Canada

About Us:

Giant is the world’s leading brand of high-quality bicycles and cycling gear. Part of the Giant Group, which was founded in 1972, the brand combines craftsmanship, technology, and innovative design.

Giant has long been one of cycling’s main catalysts for change. We introduced lighter, stronger aluminum frames at a time when the industry standard was steel. We were first to make carbon fiber bikes widely available to the world. We defined the look and feel of modern road racing bikes with our Compact Road technology. And we revolutionized off-road performance bikes with Maestro Suspension.

Today, this spirit of innovation is stronger than ever. Our collection of gear and apparel, developed and tested by some of the top teams and athletes in pro racing, continues to expand. Our industry-leading E-bikes are redefining what’s possible for cyclists of all abilities.

We believe the journey can be just as rewarding as the achievement, and that nothing beats the feeling of experiencing our successes together. We are builders and innovators, but we are also a global community of cyclists. We are athletes, adventurers, and advocates for cycling. We are Tour de France racers, singletrack explorers, neighbors, and friends.

Put it all together, and Giant is a complete ecosystem of bikes, gear and cycling services, seamlessly connected and always accessible. You can find us at our more than 12,000 retail stores around the world or connect with us online from wherever you are.

Job Description:

Each of us has our own challenges, goals, and reasons to ride. At Giant, our purpose is to help you unleash your full potential no matter the chosen path. We do this with our products, our people and the stories we share.

As a member of the After Sales and Quality Assurance (ASAQ) department you will be working with a passionate team, who collectively strives to offer the best customer support to our dealers and end consumers. The successful applicant knows our brands, our bikes and understands the retailers needs and can successfully troubleshoot, prioritize, and resolve issues by phone and email.

Job Responsibilities:

Assist with resolving incoming dealer’s quality claims

Determine whether a claim is valid and the appropriate way to resolve it.

Ship replacements and control returned parts

Assist dealers with any product questions

Ensure accuracy of returns, orders, service, and all other related transactions

Proactively communicate persistent quality control issues

Troubleshoot issues with bikes and E-bikes

Wheel Building and E-Bike Servicing

Implement rework projects

Prioritize a fluctuating workload

Assist with yearly inventory count

Job Requirements:

Professional telephone etiquette

Must have exceptional people skill

Technical knowledge of bicycles and components

Experience with E-bikes is an asset

Problem Solving Skills

Strong communication skills both written and verbal

Must work well independently as well as with a team environment

French language skills beneficial

If all of this sounds good to you, please send us your cover letter with a resume. Together, let’s make the world a better place!

Job Types: Full-time, Permanent

Benefits:

Casual dress

Company events

Dental care

Extended health care

Flexible schedule

On-site parking

Paid time off

Store discount

Vision care

Schedule:

8-hour shift

Monday to Friday

No weekends

French (preferred)

Work Location: In person at North Vancouver, BC (NO REMOTE WORK OPTION)

Email resume to: canada@giantbicycle.com