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About Giant Bicycles: For over four decades, Giant Bicycles, the largest bicycle manufacturer in the world, has devoted itself to the growth of both cycling and cycling culture. Known as the leader in technological innovation and state-of-the-art manufacturing we represent a dedication to providing the best quality and most innovative bicycles to our customers. We also believe in being as honest and uncomplicated as the idea of cycling itself.

Position: After Sales Quality Assurance (ASQA) – Full-time

Location: North Vancouver, BC

Job Description: As a member of the After Sales and Quality Assurance department you will be working with a passionate team, who strives to offer the best customer support to our dealers and end consumers. The successful applicant knows our bikes, understands our customers needs and can troubleshoot issues over the phone and email.

Job Responsibilities:

  • Assist with resolving our dealer’s quality claims
  • Determine whether a claim is valid, and the best manner to deal with it
  • Ship replacements, and control returned parts
  • Assist dealers with product questions
  • Ensure accuracy of returns, orders, service, and all other related transactions
  • Proactively communicate persistent quality control issues
  • Troubleshoot issues with bikes and ebikes
  • Implement rework projects
  • Prioritize fluctuating workload
  • Assist with yearly inventory count

Job Requirements:

  • Professional telephone etiquette
  • Must have exceptional people skill
  • Technical knowledge of bicycles and components
  • Experience with E-bikes is an asset
  • Problem Solving Skills
  • Strong communication skills both written and verbal
  • High level of self-motivation
  • Must work well independently as well as with a team environment
  • Detail oriented and good organizational skills
  • Understanding of  business work flow
  • Must be able to handle multiple projects at one time and be results-oriented
  • French language skills beneficial
  • Microsoft AX system experience is an asset

Please send your cover letter and CV to