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About Giant Bicycles: For over four decades, Giant Bicycles, the largest bicycle manufacturer in the world, has devoted itself to the growth of both cycling and cycling culture. Known as the leader in technological innovation and state-of-the-art manufacturing we represent a dedication to providing the best quality and most innovative bicycles to our customers. We also believe in being as honest and uncomplicated as the idea of cycling itself.

After Sales Quality Assurance (ASQA) – Full-time

Location: North Vancouver, BC

Job Overview: With customer service being our top priority, the associate must provide exemplary skills in both product knowledge and relationship building. Ability to work in a fast paced and energy filled environment, with a positive, team focused attitude is paramount.

Job Description:

  1. Assist with resolving our dealers quality issues
  2. Provide the highest level of customer service to our dealers, end consumers and internal team members
  3. Create a client base of customer relationships
  4. Order fulfillment for both part and service items
  5. Manage and filter incoming information to standard requirements
  6. Communicate with our factories regarding quality issues
  7. Implement rework projects
  8. Prioritize fluctuating workload
  9. Assist with yearly inventory count

Job Requirements:

  • Professional telephone etiquette
  • Must have exceptional people skill
  • Technical knowledge of bicycles and components
  • Experience with E-bikes is an asset
  • Strong communication skills both written and verbal
  • High level of self-motivation
  • Must work well independently as well as with a team environment
  • Detail oriented and good organizational skills
  • Understanding of business work flow
  • Must be able to handle multiple projects at one time and be results-oriented
  • French language skills beneficial
  • Microsoft AX system experience is an asset

Please send cover letter and résumé to canada@giantbicycle.com