Axact 13W

You've got questions and we have answers! 

Problem is a lot of other people have questions too. We are getting more emails than ever before, and we try to respond as quickly as possible, but if you're like us, waiting is tough. Let's see if we can find an answer to your question.

Have you checked out our Online Ordering & Inventory Notice yet? Tonnes of useful information there.

For orders that you placed at a Giant retailer (including Giant Branded Stores), you will have to contact your retailer. They have access to the same information we do, plus a way better idea of what's going on at their store.

CONTACT US
If you still have a question please feel free to reach out to us directly by completing our Contact Form

General Shipping Policy
We reserve the right to ship orders using our choice of carrier, however, the majority of shipments will be made using Purolator and depending on where you live, delivery times for ground service can be up to 5+ business days.

We only ship within Canada, no COD is accepted. Unfortunately, we cannot ship to PO boxes.

Orders for outlying areas may be shipped via Canada Post to make delivery more economical and/or assessed a surcharge after the order has been placed.  You will be contacted if a surcharge is required for your order due to shipping.

Business hours are Monday-Friday 8:00 AM-5:00 PM excluding statutory holidays. Saturday and Sunday are not included in shipping days.

Orders can only be modified or canceled up until its status becomes “Shipped”. After this point, you must initiate a return if you wish to exchange or cancel your order.

It is your responsibility to ensure the delivery address entered is accurate, and to use the tracking number provided to claim your shipment.

GEAR ONLY Shipping Policy
Gear orders at $100 and above, before tax and any surcharges, qualify for free ground shipping. Certain items such as Trainers and Wheels, while still free to ship, may have an additional overage charge due to their size/weight.

Quoted delivery times for Next Day are based on end-of-day delivery commencing after an order has actually shipped. All Next Day shipments are made using Purolator or Canpar and cannot be shipped to PO boxes. Certain outlying areas are not within Next Day shipping range, please contact us if you are unsure of whether your destination is within range.

Typically, most orders received by noon, PST, are processed on the same day. All products are shipped from our central warehouse located in North Vancouver, British Columbia or eastern warehouse located in Guelph, ON.

Any unclaimed Gear orders including delivery refusal or address error and resulting in a shipment being returned to Giant from the carrier are credited upon receipt, less $20 for orders originally sent with Ground service, or $35 for orders originally sent with Next Day service.  No "re-delivery" is possible once the order has been returned to Giant from the carrier, you must re-submit your order.

Giant Bicycles reserves the right to cancel an order at any time.

Terms & Conditions

HOW DO I FIND A RETAILER?

Please visit our store finder to locate your nearest Giant, Liv, & Momentum retailer.

We strive to support independent retailers who in turn represent our brand at all levels.
Our family of retailers are ready to communicate our mutual commitment to the cycling lifestyle and its lifelong health benefits! 

Whether its the weekly group road ride or a weekend trail building session, community is an integral part of cycling culture, and your local bike shop is the heart of that community.
At Giant we recognize that.

That’s right, by purchasing from Giant, Liv & Momentum from the comfort of your home, you’re not only getting a quality product from one of the world’s leading manufacturers, you’re also supporting a local small business in your community. The same can’t be said about the other big brands selling online, be it direct to consumer or through bike shops.

Thank you for supporting a local business. LET'S RIDE!