General Shipping Policy
We reserve the right to ship orders using our choice of carrier, however, the majority of shipments will be made using Purolator and depending on where you live, delivery times for ground service can be up to 5+ business days.
We only ship within Canada, no COD is accepted. Unfortunately, we cannot ship to PO boxes.
Orders for outlying areas may be shipped via Canada Post to make delivery more economical and/or assessed a surcharge after the order has been placed. You will be contacted if a surcharge is required for your order due to shipping.
Business hours are Monday-Friday 8:00 AM-5:00 PM excluding statutory holidays. Saturday and Sunday are not included in shipping days.
Orders can only be modified or canceled up until its status becomes “Shipped”. After this point, you must initiate a return if you wish to exchange or cancel your order.
It is your responsibility to ensure the delivery address entered is accurate, and to use the tracking number provided to claim your shipment.
GEAR ONLY Shipping Policy
Gear orders at $100 and above, before tax and any surcharges, qualify for free ground shipping. Certain items such as Trainers and Wheels, while still free to ship, may have an additional overage charge due to their size/weight.
Quoted delivery times for Next Day are based on end-of-day delivery commencing after an order has actually shipped. All Next Day shipments are made using Purolator or Canpar and cannot be shipped to PO boxes. Certain outlying areas are not within Next Day shipping range, please contact us if you are unsure of whether your destination is within range.
Typically, most orders received by noon, PST, are processed on the same day. All products are shipped from our central warehouse located in North Vancouver, British Columbia or eastern warehouse located in Guelph, ON.
Any unclaimed Gear orders including delivery refusal or address error and resulting in a shipment being returned to Giant from the carrier are credited upon receipt, less $20 for orders originally sent with Ground service, or $35 for orders originally sent with Next Day service. No "re-delivery" is possible once the order has been returned to Giant from the carrier, you must re-submit your order.
Giant Bicycles reserves the right to cancel an order at any time.
