The RideControl App connects directly to the Giant E+ System, giving you full control to personalize ride modes, unlock advanced system features, and track ride data. One intuitive interface to make every ride smarter.
SyncDrive Motor
ACCESS EVERY INSIGHT
All your ride data is available in one place. Track battery status, monitor performance, and stay connected to your ride. Integration with platforms like Strava and komoot lets you plan routes, record rides, and discover where to explore next.
INTEGRATE YOUR FAVORITE APPS
Connect your favorite apps to the RideControl App and bring planning, tracking and security together in one seamless riding experience.
Track your performance, record every ride, and stay motivated by your progress.
Plan routes with confidence and navigate new terrain with turn-by-turn guidance.
Locate your E-bike at any time and receive alerts, so it stays visible and protected wherever it is.
BUILT AROUND YOUR RIDE
Connect to the RideControl App to customize your setup, track performance, and access connected features that keep everything working together seamlessly.
E-BIKE SETTINGS
Take control of how your E-bike feels from the very first ride. Adjust motor tuning, display preferences and system settings, so your setup reflects your terrain, your pace and how you ride.
SET UP RIDECONTROL & RIDEDASH
Adjust how your E-bike looks and responds at your fingertips. Customize display brightness, button configuration and interface settings to create a setup that feels clear, intuitive and easy to use in any condition.
APPLE FIND MY
Stay connected to your bike wherever it is. Apple Find My integration helps you locate your E-bike, receive alerts and maintain visibility, so it remains within reach and always protected.
RIDE RECORD
Track every ride and monitor your progress over time. Ride Record captures distance, performance and ride history automatically, helping you stay informed and build a clearer picture of your riding.
SET UP ACCESSORIES
Add and manage accessories directly in the RideControl App, so everything works together smoothly while you ride. From Tire Checker to controls, adjust settings and keep your setup aligned with how you ride.
TAKE CONTROL OF YOUR RIDE
Stay informed on every ride. Connect to the RideControl App to customize ride modes, monitor battery status, and track performance.
FREQUENTLY ASKED QUESTIONS
Do I need the RideControl App?
It’s not mandatory, but highly recommended. Download the RideControl App, activate your E-bike, and complete owner registration to unlock advanced features like E-Lock, Apple Find My, and more.
It’s not mandatory, but highly recommended. Register your Giant account, activate your E-bike, and complete owner registration to access advanced features like E-Lock and Apple Find My.
Do I need to activate my E-bike?
It’s not mandatory, but highly recommended. Your E-bike is activated by an authorized Giant dealer, unlocking advanced features including E-Lock and Apple Find My, and enhancing your riding experience.
Do I need to complete owner registration?
It’s not mandatory, but highly recommended. Completing registration unlocks advanced features such as E-Lock, Apple Find My, and more.
What should I do if the app shows "frame number not found" during E-bike activation?
- Double-check the frame number shown in the app matches the number on your E-bike
- Take two clear photos—one of the app screen and one of the frame numbers on your bike.
- Bring your E-bike and photos to your Giant store or an authorized dealer for assistance.
What should I do if the app shows "invalid frame number" during owner registration?
- Ensure the frame number in the app exactly matches your E-bike’s physical frame number.
- Take clear photos of both the app screen and your E-bike’s frame number.
- Visit your Giant store or an authorized dealer, bringing your E-bike and these photos for support.
What should I do if the app shows "This E-bike has been registered" during owner registration?
- Confirm that the frame number displayed in the app matches your E-bike’s actual frame number.
- If it does match, contact the previous owner to reset the registration and complete the transfer of ownership.
- If you have proof of purchase but not previous ownership details, bring your documentation to a Giant store or authorized dealer.
- If your frame number does not match, take your E-bike and proof of purchase to a Giant store or authorized dealer.
- Go to "My Bike" and select your bike
- Click "Reset registration" and confirm
- The bike is now removed from your "My Bike" list
Can I register multiple bikes under the same Giant account?
Yes. You can add and manage several bikes from one Giant account, making it easy to keep all your rides connected.
LEARN MORE
Explore the full RideControl App manual for deeper insight into features, settings and system functionality, helping you understand every detail of your ride.