Why are these products being recalled?
The LED key supplied with certain Giant Surelock bicycle locks does not comply with the mandatory standard for products containing button/coin batteries. The battery is not adequately secured, meaning children may be able to access it.
Button/coin batteries can cause choking, severe internal burn injuries or death if swallowed or placed inside the body. Serious injury can occur in as little as two hours and can be fatal.
If you suspect a child has swallowed or inserted a button/coin battery:
- Call Triple Zero (000) immediately if the child is having difficulty breathing.
- Call the Poisons Information Centre immediately on 13 11 26, available 24 hours a day, for advice on appropriate medical treatment.
Early action can save lives. Do not wait for symptoms to develop.
Which products are affected?
This recall affects the LED keys supplied with specific Giant Surelock bicycle locks sold between 22 June 2022 and 14 July 2026.
Not all Giant Surelock bicycle locks are affected. Please refer to the table below for the affected models, SKUs and serial number ranges.
What should you do if you own an affected lock?
You can return the LED key to the authorised Giant retailer where you purchased the lock to receive a free water bottle cage or a $7 refund. The lock itself remains usable with the non-LED keys supplied.
Alternatively, you can return the complete lock and all keys for a full refund.
If you are unable to return the product or have any questions about the recall, please contact Giant Bicycle Australia on (03) 8541 4800 or email info@giantbikes.com.au.
We apologise for any inconvenience and appreciate your cooperation in helping us ensure consumer safety.
For further information, please refer to the official ACCC Product Safety recall notice.
