{{Cart.NumberOfCartItems}} 0

Customer Support

For orders placed at a Giant retailer, please contact your retailer. For Click & Collect orders please fill out our contact form and include your Order Confirmation number that you can find in your original Order Confirmation email.

  • How does Click & Collect work?

  • How do I find a retailer?

  • What is our Warranty Policy?

  • 30 Day Return Policy

  • Product inquiries

  • Bike Registration

How does Click & Collect work?

Giant has over 140 Click & Collect locations around the country for your convenience, once a Click & Collect order is placed the processing begins immediately.

At this current point in time only Gear orders can be ordered through Click & Collect, not bicycles. Gear orders will be shipped through our local carriers and most orders should be available for collection within 4-5 business days depending on location. You will receive an e-mail after your order has shipped to your dealer. The order may be split shipping depending on inventory availability. This will not increase any applicable shipping charges, but may increase the amount of time it takes to receive your entire order.

We accept VISA & MasterCard as forms of payment.

What do the Stock Status mean?
In Stock, the item is available from the Giant warehouse
Coming Soon, the item is new and we are awaiting its arrival!
Out of Stock, the item is currently unavailable, but you can choose to be notified via email once the item becomes available.
Sold Out, the item is no longer available for purchase.

What are the shipping restrictions?
At this time we only ship customer orders to Authorised Giant Retailers located in Australia. If you are located in another country please check with your local Giant retailers for product offerings and availability.

To view our full Terms & Conditions of Sale please visit here.

How do I find a retailer?

Please visit our store finder to locate your nearest Giant retailer.

At Giant we strive to support independent retailers who in turn represent the Giant brand at all levels.
Unfortunately, we are not able to have a Giant retailer in every community.

Why pick up in store?

Giant believes the Giant/Liv retailer is an essential part of the cycling foundation. Competent bicycle retailers make the difference in creating a cyclist for life. Our family of retailers is ready to communicate our mutual commitment to the cycling lifestyle and its lifelong health benefits. Our promise to you; we are committed to your riding experience, there is no better way to service, fit, or impact the cycling experience with such emotion and sustainability than through an energised Giant/Liv retailer.

Thank you for supporting a local business. Let's ride!

What is our Warranty Policy?

To help resolve any Warranty and product related issues that you may have as fast as possible, we've put together a list of frequently asked questions - please take the time to read the FAQ's below before reaching out to Giant Australia directly.

If you can't find the answer here - please contact your local Authorised Giant Retailer. Your local Authorised Giant Retailer is extremely knowledgeable with vast experience of Giant products and in the majority of cases they will be able to resolve the issue or answer your question quickly.

Please note that if you have a question that requires a physical inspection, Giant cannot answer this via our social media channels or email so please take your bicycle, gear item or component back to your local Authorised Giant Retailer for them to examine.

We also ask that any questions relating to quality, function or setup that you talk to your local Authorised Giant Retailer because these tend to need a hands on approach to find a satisfactory answer or solution.

What is the warranty on my Giant bicycle?
Please refer to your Giant Owner’s manual - depending on the year you purchased your bicycle and depending on which model you have will dictate what your warranty is. 
Please visit this link for the current Giant Bicycles Owner’s Manual for Australia.

If you are unsure please consult your local Authorised Giant Retailer.

How do I make a warranty claim?
With all warranty claims please take your bicycle or gear item to your local Authorised Giant Retailer with the proof of purchase - all claims must be made through an Authorised Giant Retailer.

I am unhappy with the quality of my Giant bicycle - what can I do?
We are of course disappointed to hear this but in our experience if you take your bicycle back to your local Authorised Giant Retailer, we will make every effort to address the matter and come to a satisfactory resolution for you.

If I make a warranty claim - will I receive the same frame?
Giant will endeavour to replace like for like but cannot always guarantee we will be able to replace with the exact frame in its original colour way. Giant will of course replace with the best available option to the same specification or better but this does mean from time to time that colour ways may differ from the original.

30 Day Return Policy

The Return Policy below only applies to purchases made through our website(s) www.giant-bicycles.com/au, www.liv-cycling.com/au & www.cadex-cycling.com/au If you have purchased one of our products through a store and would like to return it, please reach out to your local store.

In addition to your rights under the Australian Consumer Law, unless otherwise indicated on this Website as a “non-returnable” item, within 30 days following purchase, you may return a Product for a full refund of the purchase price (not including any applicable initial shipping and handling charges), so long as any such Product is in new, unused and undamaged condition, with original packaging, and the original price and information tag(s) have not been removed, and subject to the following:

Important: Returns will not be accepted without a completed Returns form. Please ensure your original Order Confirmation number is included which can be found in your Order confirmation email.

Gear Orders:  Please ensure the above Returns Form is attached or enclosed with the goods you are returning. Any merchandise that shows signs of use (wear, dirt, smell, scuffing, mounting, installation, etc.) cannot be returned. This includes any items that have been “tested out”. Items for which the packaging has been destroyed are not returnable. Assuming the returned goods meet the outlined above, Giant will begin the refund process.

Please ensure returned goods are adequately packaged to avoid damage in transit. We strongly recommend that all returned goods are sent with a trackable & insured service. We cannot take responsibility for items that are damaged or lost in transit.

Unless otherwise noted, the refund will be for the full value of the returned items. Shipping fees if applicable will not be refunded. Credit for the returned items is applied to the credit card that was used to make the original purchase. Returns will be inspected by Giant within 72 hours of receipt and depending on your credit card company it may take an additional 2-10 business days before a credit is processed to your card. Please note: our authorised Giant retailers cannot process the refund for you, it must be processed by Giant Head Office via the same method used for your original purchase.

Should you have any further queries regarding the Click & Collect process please send your enquiries via email to GiantWebLink@giantbikes.com.au and a member of our customer service team will be in contact.

Product inquiries


How Do I find Bicycle Specifications?

To find information, such as specifications, colours, etc. regarding older model Giant bicycles, visit the Archives page. The Archives page link can be found in the footer of the website or by clicking here.

Some bicycle models come with pedals and/or a kickstand as standard equipment, while some do not. Please check the online specifications list for the bikes you are interested in to see if they do.

Does Giant take trade ins?

Unfortunately, we are unable to take trade-ins. Check with a local authorised Giant retailer to see if they are able to assist you.

How much does this bike weigh?

It’s a common question, and the truth is there are no industry standards for claiming bike weights—and this leads to a lot of misinformation. Variances exist based on size, frame material, finish and hardware. As bikes get lighter, these differences become more critical. At Giant, we believe the only way to truly know the weight of any particular bike is to find out for yourself at your local authorised Giant retailer.


Giant and Liv bikes, along with most apparel on our website, have sizing charts below the item’s highlights/ features. These charts are designed to provide guidelines in picking the right size bike and gear. If you have any questions regarding sizing and want to try before you buy, we encourage you to visit your local authorised Giant retailer. Your local retailer will not only be able to help find the right size bicycle and gear to fit your unique needs, but they will also be a resource for all of your riding needs: Where to ride, what to wear, riding groups, what to eat and how to enjoy your ride to the fullest.

Bike Registration

You may register your Giant, Liv, or Momentum bicycle on our website by visiting our Registration page. We recommend you print your completed registration form before exiting the page for your records.