United States
 

FAQs

  1. How can I contact Giant USA?
  2. What is the warranty on my Giant bicycle?
  3. I bought a used Giant bicycle. Does the warranty still apply?
  4. Other Warranty questions
  5. How do I find out if my Giant bicycle has been recalled?
  6. How do I get a Giant helmet crash replacement?
  7. Does Giant have a Consumer Help Line?
  8. What if I purchased my Giant bicycle outside of the US?
  9. How do I find information on an older model Giant bicycle?
  10. Why are the weights of Giant bikes not listed in your catalog or website?
  11. Can I buy a Giant bicycle directly from Giant?
  12. What are the retail prices of Giant bicycles?
  13. What bike is right for me?
  14. Where do Giant branded bikes come from?
  15. What do I feed my Giant Iguana?
  16. Can I get new decals for my Giant bike?
  17. How do I get Giant to sponsor me?
     

1. How can I contact Giant USA?

Giant Bicycle, Inc,
3587 Old Conejo Road
Newbury Park, CA 91320

Please contact your local Giant retailer for immediate assistance on questions and information regarding Giant bicycles such as suggested retail price, component specifications, replacement and upgrades, bicycle and frame weights, service and maintenance, model availability, warranty replacement, etc. Your Giant retailer is extremely knowledgeable on the subject of Giant bicycles and should be able to assist you with your question. You can also go to www.giant-bicycles.com, choose USA, then clickselect Bikes or Gear for answers to questions regarding current model year equipment specifications.

To find your nearest Giant retailer, go to www.giant-bicycles.com, choose USA, then click on Store Finder on the home page. You will be taken to our Dealer Locator where you can simply type in your city or zip code and the locator will find your nearest Giant retailer.

If you are located outside the United States, please contact your local Giant retailer or country's Giant office for information. Giant bicycles that are sold in the US are unique to this country, therefore the questions you may have about the bike you own or are looking to purchase may not apply to the bikes we sell in the US.
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2. What is the warranty on my Giant bicycle?

Giant Bicycle, Inc. ("Giant") warrants the frame and rigid fork of each new Giant brand bicycle and Giant brand frameset to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle. Paint finish and all other original components, and all Giant brand repair parts, replacement parts, and accessories, are warranted to be free from defects in material or workmanship for a period of one year from the original date of purchase. This warranty applies only to bicycles and framesets purchased new from, and assembled by, an Authorized Giant Retailer.

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Giant. Unless within the free 60-day repair labor period, you will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL GIANT BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, PRODUCT LIABILITY, OR ANY OTHER THEORY. Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR. ALL WARRANTIES ARE VOID IF THE BICYCLE IS MODIFIED FROM ITS ORIGINAL CONDITION OR THE BICYCLE IS USED FOR OTHER THAN NORMAL ACTIVITIES, INCLUDING, BUT NOT LIMITED TO, FAILING TO FOLLOW THE OWNER'S MANUAL OR USING THE BICYCLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, INCLUDING BUT NOT LIMITED TO BICYCLE RACING, BICYCLE MOTOCROSS RACING, STUNT RIDING, RAMP JUMPING OR SIMILAR ACTIVITIES, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. GIANT MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS WARRANTIES STATED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
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3. I bought a used Giant bicycle. Does the warranty still apply?

No, the warranty applies only to the original owner of the bicycle.
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4. Other Warranty questions

If there is any question about the safety of your Giant bicycle, you should return it to your Giant retailer immediately for inspection. The Giant retailer will be able to respond to any warranty or safety issues you may have.

4a. If my frame develops a crack, what should I do?
Stop riding it immediately and take it to your nearest Giant retailer. The retailer will contact the Giant Warranty Dept. and arrange replacement if it is warranted. You must show proof and date of purchase.

4b. Can my Giant composite (carbon fiber) frame be repaired?
No, it is not possible to repair a Giant composite frame.

4c. I have crashed on my Giant aluminum or composite bicycle. How do I know it is safe to ride?
Immediately take your bicycle to your nearest Giant retailer for inspection. The retailer will be able to advise you on whether the bike is rideable and options available if it is not.
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5. How do I find out if my Giant bicycle has been recalled?

If you can’t find information about a recall on the Giant website (click Safety Notices at the bottom of this page), go to the Consumer Product Safety Commission website at www.cpsc.gov. You should also check directly with any authorized full service Giant retailer. If the retailer is not sure, he or she will contact the Giant Warranty Dept.
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6. How do I get a Giant helmet crash replacement?

If your Giant helmet is involved in an accident, you may obtain a same or similar replacement from Giant by doing the following:

Securely package and ship prepaid the following:

a. your damaged helmet;
b. a copy of your dated cash register receipt;
c. a letter describing your accident (in as much detail as possible);
d. a check for $20.00 for helmets $64.99 and below, or a check for $35.00 for helmets $65.00 and above, made payable to:

Send to/payable to:
Giant Bicycle Inc.
Customer Service
3587 Old Conejo Rd.
Newbury Park, CA 91320

The crash replacement program is available to U.S. customers only. Replacement helmets will only be shipped to addresses within the US. Remember, NEVER wear a helmet that’s been involved in an accident.
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7. Does Giant have a Consumer Help Line?

No, Giant does not have a Consumer Help Line. Please contact your local Giant retailer for any questions that you may have and if necessary the retailer will contact Giant. To find your nearest Giant retailer, go to www.giant-bicycles.com, choose USA, and then click on Store Finder on the home page. You will be taken to our Dealer Locator where you can simply type in your city or zip code and the locator will find your nearest Giant retailer.
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8. What if I purchased my Giant bicycle outside of the U.S.?

If you purchased a Giant bicycle outside the United States, please contact your local Giant retailer in the country where you purchased it or the country's Giant office for information. Giant bicycles that are sold in the US are unique to this country; therefore the questions you may have about the bike you own or are looking to purchase may not apply to the bikes sold in the US.
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9. How do I find information on an older model Giant bicycle?

To find information, such as specifications, colors, etc regarding older model Giant bicycles, visit the Archives page. The Archives page link can be found at the bottom of the Bike Index Page or by clicking here.
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10. Why are the weights of Giant bikes not listed in your catalog or website?

How much does this bike weigh? It’s a common question, and the truth is there are no industry standards for claiming bike weights—and this leads to a lot of misinformation. Variances exist based on size, frame material, finish and hardware. And as bikes get lighter, these differences become more critical. At Giant, we believe the only way to truly know the weight of any particular bike is to find out for yourself at your local retailer.
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11. Can I buy a Giant bicycle directly from Giant?

No. Giant bicycles are sold exclusively through authorized Giant bicycle retailers. Giant is committed to supporting the Independent Bicycle Dealer (IBD) as our sole means of distribution. To find your nearest Giant retailer, go to www.giant-bicycles.com, choose USA, and then click on Store Finder on the home page. You will be taken to our Dealer Locator where you can simply type in your city or zip code and the locator will find your nearest Giant retailer. In the United States, Giant does not offer bikes and gear for direct online purchase. Any Giant products being sold through the internet and priced considerably below retail value may be a result of fraudulent activities. If you encounter such a product, please confirm its authenticity with your local Giant retailer before making a purchase.
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12. What are the retail prices of Giant bicycles?

The bikes listed on our website show the U.S. average retail price. Prices may be lower or higher by region due to transit and other handling costs. Check exact prices with your local dealers. To find your nearest Giant retailer, go to www.giant-bicycles.com, choose USA, and then click on Store Finder on the home page. You will be taken to our Dealer Locator where you can simply type in your city or zip code and the locator will find your nearest Giant retailer.
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13. What bike is right for me?

There are many factors in determining the right bike for you. Giant developed the Bike Finder to help you in your decision making. Click here to visit the Bike Finder. Your Giant retailer will also help you find the right bike.
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14. Where do Giant branded bikes come from?

Giant branded bikes are made at Giant Manufacturing factories located in Asia. Giant Bicycle, Inc is the sole U.S. distributor of Giant branded bicycles.
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15. What do I feed my Giant Iguana?

Giant Iguanas are herbivores. They like to eat fruits, vegetables and leaves and assorted vegetation, including flowers. However, they have been known to prey on bird eggs, insects (such as meal worms and crickets) and small vertebras.
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16. Can I get new decals for my Giant bike?

Decals are the water-transfer type and are applied at the factory at the time of painting, then are sealed under a clear-coat layer. Therefore we do not have those decals, nor does the factory make them available to us.
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17. How do I get Giant to sponsor me?

We are no longer accepting applications for sponsorships.
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